Forum Discussion

das4's avatar
das4
Reel Rookie
3 years ago
Solved

unpair remote from tv and cable

Don't want my remote to control tv and cable

remotes
  • RokuMary-F's avatar
    RokuMary-F
    3 years ago

    Hi das4,

    Congrats on your first post in the Roku Community!

    We understand that you need assistance regarding un-pairing your Roku remote. We'll try our best to assist you.

    Please follow the steps to un-pair the remote: 

    1. Open the battery compartment and remove the batteries from your remote.
    2. Remove the power cable from your Roku device, wait 5 seconds, and then re-connect the power cable.
    3. When your Roku device displays the home screen, reinsert the batteries in your remote
    4. Wait at least 30 seconds, if your remote establishes a connection with your Roku device it means your remote is not paired to your device.

    If you wish to Re-pair the remote please follow the complete steps from our FAQ here: How to set up your Roku voice remote | Official Roku Support

    We hope we have addressed your question appropriately, but please don't hesitate to let us know if you have any questions or additional feedback.


    Best regards,
    Mary

18 Replies

  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    3 years ago

    Hi das4,

    Congrats on your first post in the Roku Community!

    We understand that you need assistance regarding un-pairing your Roku remote. We'll try our best to assist you.

    Please follow the steps to un-pair the remote: 

    1. Open the battery compartment and remove the batteries from your remote.
    2. Remove the power cable from your Roku device, wait 5 seconds, and then re-connect the power cable.
    3. When your Roku device displays the home screen, reinsert the batteries in your remote
    4. Wait at least 30 seconds, if your remote establishes a connection with your Roku device it means your remote is not paired to your device.

    If you wish to Re-pair the remote please follow the complete steps from our FAQ here: How to set up your Roku voice remote | Official Roku Support

    We hope we have addressed your question appropriately, but please don't hesitate to let us know if you have any questions or additional feedback.


    Best regards,
    Mary

    • das4's avatar
      das4
      Reel Rookie
      3 years ago

      Thanks for your response. I don't think it worked. What I'm looking for is---

      I don't want my Roku remote controlling my Sony TV or my Xfinity cable box. It is interfering with the operation of my Xfinity remote----Thanks

      • makaiguy's avatar
        makaiguy
        Community Streaming Expert
        3 years ago

        das4--

        Set up the remote for controlling the tv again.  It will play some music.  This time, if you really can still hear the music when it asks, lie and tell it you can't.  That will set the Remote to use a different set of IR commands than the ones for your tv..

    • DonnaB's avatar
      DonnaB
      Reel Rookie
      2 years ago

      This is NOT solved.  The procedure given does NOT work.  The Roku remote still controls the TV power.

      • RokuJanadeeK's avatar
        RokuJanadeeK
        Retired Moderator
        2 years ago

        Hi DonnaB,

        We're glad to have you here in the Roku community.

        We understand that you're having issues with your Roku remote. May we know what steps you have taken so far? Could you try the steps provided by our remote expert?

        • Go into settings to remote in use, program TV, and when it asks if the music is playing, click yes; if the music stops in the next step, click no; lie to it, and keep clicking no until it doesn't mute the music, then click yes. and exit the settings.

        Let us know if this works.

        Regards,
        Janadee