Forum Discussion

UrbanCowboy's avatar
UrbanCowboy
Binge Watcher
2 years ago

Unable to sign in The email address or password provided does not match our records

I've been working in mobile app development for the last 8 years, and have had my fair share of rolls as a QA, BA, Team Leader and Scrum Master. When I install your Roku app from the Google Play Stor...
mobile app
RokuJanadeeK's avatar
RokuJanadeeK
Retired Moderator
2 years ago

Hi UrbanCowboy,

Thanks for bringing this to our attention.

Just to make sure we have understood your concern correctly, you are having issues connecting your account to the Roku mobile app. Is this correct? Also, which of your Roku devices are you trying to connect the Roku app with?

Please keep us posted.

Regards,
Janadee

13getwhatusee's avatar
13getwhatusee
Newbie
2 years ago

I could not remember my password for signing ing to Paramount plus. So I get a new password. But it said I need to sigh up for Paramount plus when I just paid on January 3, 2024 for this month not needing make payment to February. So can you tell me why I need a new subscription when I have one?