Hi UrbanCowboy,
Thanks for bringing this to our attention.
Just to make sure we have understood your concern correctly, you are having issues connecting your account to the Roku mobile app. Is this correct? Also, which of your Roku devices are you trying to connect the Roku app with?
Please keep us posted.
Regards,
Janadee
Correct, I cannot sign into the Roku mobile app with my Roku account credentials. I am not having issues with connecting the Roku app with my TCL television, the remote control feature is working correctly, however I cannot sign into my account on the mobile app to take full advantage of all the features available.
Hello! UrbanCowboy,
Thanks for the post,
We appreciate you reaching out to us. We're happy to help.
We believe the service interruption impacting my.roku.com is now resolved. Please try again, and you will now be able to login.
Thanks,
Arjiemar
That did not resolve the issue. I still get "Unable to sign in The email address or password provided does not match our records"
Please read my original post before asking me to try something I already have tried.
Also, I never once said I was having issues signing into my.roku.com the issue is with the mobile app.
Thanks for the update, UrbanCowboy.
We're sorry for that.
Could you confirm if you were able to sign in to the Roku mobile app before? Or was this the first time you've had this issue?
Please continue to give us updates so we can provide you with the best resolution possible.
Regards,
Janadee
