Forum Discussion

UrbanCowboy's avatar
UrbanCowboy
Binge Watcher
2 years ago

Unable to sign in The email address or password provided does not match our records

I've been working in mobile app development for the last 8 years, and have had my fair share of rolls as a QA, BA, Team Leader and Scrum Master. When I install your Roku app from the Google Play Stor...
mobile app
RokuJanadeeK's avatar
RokuJanadeeK
Retired Moderator
2 years ago

Hi UrbanCowboy,

Thanks for bringing this to our attention.

Just to make sure we have understood your concern correctly, you are having issues connecting your account to the Roku mobile app. Is this correct? Also, which of your Roku devices are you trying to connect the Roku app with?

Please keep us posted.

Regards,
Janadee

  • UrbanCowboy's avatar
    UrbanCowboy
    Binge Watcher
    2 years ago

    Correct, I cannot sign into the Roku mobile app with my Roku account credentials. I am not having issues with connecting the Roku app with my TCL television, the remote control feature is working correctly, however I cannot sign into my account on the mobile app to take full advantage of all the features available. 

    • RokuArjiemar's avatar
      RokuArjiemar
      Retired Moderator
      2 years ago

      Hello! UrbanCowboy,

      Thanks for the post,

      We appreciate you reaching out to us. We're happy to help.

      We believe the service interruption impacting my.roku.com is now resolved. Please try again, and you will now be able to login.

      Thanks,

      Arjiemar

      • UrbanCowboy's avatar
        UrbanCowboy
        Binge Watcher
        2 years ago

        That did not resolve the issue. I still get "Unable to sign in The email address or password provided does not match our records"

        Please read my original post before asking me to try something I already have tried. 

        Also, I never once said I was having issues signing into my.roku.com the issue is with the mobile app. 

  • 13getwhatusee's avatar
    13getwhatusee
    Newbie
    2 years ago

    I could not remember my password for signing ing to Paramount plus. So I get a new password. But it said I need to sigh up for Paramount plus when I just paid on January 3, 2024 for this month not needing make payment to February. So can you tell me why I need a new subscription when I have one?

  • RokuMaryEF's avatar
    RokuMaryEF
    Community Moderator
    9 months ago

    Hey everyone,

    It looks like this issue has been resolved for most users!

    If you're still experiencing this issue:

    • Start a new thread in the Community.

    We'll be closing this discussion now.

    Thanks for your patience! 

    Best,

    The Roku Community Team