Forum Discussion

UrbanCowboy's avatar
UrbanCowboy
Binge Watcher
2 years ago

Unable to sign in The email address or password provided does not match our records

I've been working in mobile app development for the last 8 years, and have had my fair share of rolls as a QA, BA, Team Leader and Scrum Master. When I install your Roku app from the Google Play Stor...
mobile app
RokuJanadeeK's avatar
RokuJanadeeK
Retired Moderator
2 years ago

Hi UrbanCowboy,

Thanks for bringing this to our attention.

Just to make sure we have understood your concern correctly, you are having issues connecting your account to the Roku mobile app. Is this correct? Also, which of your Roku devices are you trying to connect the Roku app with?

Please keep us posted.

Regards,
Janadee

RokuMaryEF's avatar
RokuMaryEF
Community Moderator
9 months ago

Hey everyone,

It looks like this issue has been resolved for most users!

If you're still experiencing this issue:

  • Start a new thread in the Community.

We'll be closing this discussion now.

Thanks for your patience! 

Best,

The Roku Community Team