Forum Discussion

hayhay420's avatar
hayhay420
Channel Surfer
2 years ago
Solved

Tv shuts on and off when on hdmi

I just bought my tv, a Philips 40" Class FHD (1080p) Roku Smart LED TV (40PFL6533/F7) (copied which one directly from Walmart where I bought it) back on Thursday, and even I try to play my ps5, the h...
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, hayhay420 

    Thanks for keeping us posted.

    We're glad that you've managed to have a workaround regarding this issue.

    We recommend trying a different High-Speed HDMI cable soon and see if things work out great.

    You can always reach out to us for support, and we're here happy to help.

    All the best,
    Kash

hayhay420's avatar
hayhay420
Channel Surfer
2 years ago

RokuJohnB It’s still doing the same thing, but worse now.  I’ve even tried to factory reset my tv earlier when with Roku Support Chat like the lady asked, but it didn’t work either.  I don’t understand how a brand new tv can not work when purchased.

RokuERey's avatar
RokuERey
Retired Moderator
2 years ago

hayhay420,

Thanks for the update. This case is likely related to a hardware problem. We'd recommend getting in touch with the TV manufacturer support team for further assistance about this.

Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

You can contact them here: ContactUS or at 1-866-309-5962

Let us know if they're able to resolve this for you.

Thanks,

Rey

  • hayhay420's avatar
    hayhay420
    Channel Surfer
    2 years ago

    RokuERey RokuJohnB 

     

     upon further inspection, if I move my Xbox (which works on hdmi 2 perfect) to both hdmi 1 and hdmi 3 (the ones not working with my ps5 and Nintendo Switch Oled) they start working perfectly fine.  Could it be something to do with my ps5 and Switch?  Because with them working with the Xbox, I’m starting to think it may not be the tv?

     

    edit: Nintendo Switch works on the Xbox hdmi on all 3 hdmi ports.  I’ve figured out at least for it, it’s just the hdmi.  Ps5 doesn’t work on the Xbox hdmi or any ports still.  It’s just strange as it works on a different tv.

    • RokuERey's avatar
      RokuERey
      Retired Moderator
      2 years ago

      hayhay420,

      Thanks for keeping us posted.

      This is likely due to compatibility issues. But I'll make sure to communicate this with the appropriate Roku team.

      Thank you again.

      Regards,

      Rey

      • hayhay420's avatar
        hayhay420
        Channel Surfer
        2 years ago

        RokuERey  so is there anything else I could do?  This tv was made after the ps5, so you’d think it would be compatible?  Would a stronger hdmi work?