Forum Discussion

hayhay420's avatar
hayhay420
Channel Surfer
2 years ago
Solved

Tv shuts on and off when on hdmi

I just bought my tv, a Philips 40" Class FHD (1080p) Roku Smart LED TV (40PFL6533/F7) (copied which one directly from Walmart where I bought it) back on Thursday, and even I try to play my ps5, the hdmi shuts off in the middle of things which is very frustrating (it’ll go to the screen where it says what it is and asks “is it connected?”).  It’s plugged into hdmi 1.  Same with my Nintendo Switch on hdmi 3.  The only one that works like it’s supposed to is hdmi 2, in which my Xbox is connected.  I’m just trying to find out why it keeps disconnecting on 2 of my 3 hdmi ports.  Everything else works great, I even checked my hdmi cords and they’re fully plugged in- not loose, not broken or anything.  Thank you in advance.

  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, hayhay420 

    Thanks for keeping us posted.

    We're glad that you've managed to have a workaround regarding this issue.

    We recommend trying a different High-Speed HDMI cable soon and see if things work out great.

    You can always reach out to us for support, and we're here happy to help.

    All the best,
    Kash

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi hayhay420,

    Welcome to the Roku Community!
    We understand you're having a problem with the Roku TV. We're happy to assist you. Please try to restart your Roku TV by going to settings, system, power, and system restart.

    Let us know how it works, and we will continue to assist you further.

    All the best,

    John

    • hayhay420's avatar
      hayhay420
      Channel Surfer
      2 years ago

      RokuJohnB It’s still doing the same thing, but worse now.  I’ve even tried to factory reset my tv earlier when with Roku Support Chat like the lady asked, but it didn’t work either.  I don’t understand how a brand new tv can not work when purchased.

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        hayhay420,

        Thanks for the update. This case is likely related to a hardware problem. We'd recommend getting in touch with the TV manufacturer support team for further assistance about this.

        Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

        You can contact them here: ContactUS or at 1-866-309-5962

        Let us know if they're able to resolve this for you.

        Thanks,

        Rey