Tv screen is black but still has sound

Welcome, and thank you for posting here in the Roku Community, NoaTay Atayeesaha.

We regret to hear about the issues you have been experiencing with your TV. We're here to find you the best resolution possible.

May we first know when you first started seeing this issue? Did it happen after the new software update? Also, kindly try to turn on your TV again, and when you hear the sound on the Home screen, use a flashlight and directly point it at your TV screen to know if you can still see anything. If not, or if it has a faint picture, it may be possible to be a hardware issue. 

You can refer to this link to directly contact Support for your Roku TV.

Let us know how it goes, and we'll go from there. We'll be anticipating your response!

Best regards,
Carly

Hi naomi_thompson,

Thanks for your first post in the Roku Community! 

We appreciate you informing us about this; we're here to assist. We recommend restarting the TV by unplugging it from the wall outlet and checking the status light of the TV to see if it's solid or blinking. We also encourage you to try another outlet.

If the issue persists, kindly see @RokuCarly's post above. 

Warm regards,

Bernie

Thanks for keeping us posted, ChuckHale

We hope this message finds you well. We wanted to reach out regarding the issue you've experienced and express our sincere apologies for any inconvenience it may have caused.

We want to inform you that if a Factory reset doesn't resolve the problem, the issue you are experiencing may be related to a hardware issue.

We recommend contacting the TV manufacturer to report the problem and get help. Each Roku TV manufacturer provides direct support and warranty services for its products running the Roku OS.

For a list of Roku TV manufacturers' contact information, visit our Community post here: Contacting Support for Your Roku TV.

We appreciate your understanding.

All the best,
Chel