TV randomly turns ON without touching remote
I just got the Roku Ultra 4k and set it up and I am having this issue. I checked and my system is up to date with the latest version of the software. I turned off the ability for the remote to turn on the TV. The only way to stop this from happening is to unplug the Roku, which is ridiculous. I have searched and I do not see a resolution for this issue anywhere. I see a lot of suggestions but I have tried those and nothing worked.
Hello suzpe,
Welcome to the Roku Community.
We believe you have a Roku Voice Remote Pro, have you tried re-pairing the remote and see if it helps? Have you already checked the 1-touch on your remote, try disabling it, and then observe if you continue to see the issue? Could you also share with us what troubleshooting steps have you already taken to try to resolve the issue?
For more information about the details above, visit our Support page here:
How to fix your Roku voice or simple remote that is not working
Why does my TV switch to a different device when trying to use my Roku® streaming player?Keep us posted on what you find out.
Regards,
Nimfa
