Forum Discussion

EPopeney's avatar
EPopeney
Reel Rookie
3 years ago

Tv keeps turning on by itself

The Roku just keeps turning itself on. No remotes, apps, Alexa or smart home in use. It just turns back on all by itself roughly every 15 minutes. Here are two of the tracker IDs. It also came on once in between these two times, but I didn't capture the tracker ID.

Model: 3941X2 - Roku Express 4K+
Serial number: X02200CXFTG1
Software version: 11.5.0 Build 4315-E4
Device ID: S0HAK2AXFTG1

Issue report tracker:
Model: 3941X2 - Roku Express 4K+
Serial number: X02200CXFTG1 (S0HAK2AXFTG1)
Software version: 11.5.0 * build 4315-E4
Timestamp: 2023-04-01T17:33:45Z
Issue ID: G1-130-653

Issue report tracker:
Model: 3941X2 - Roku Express 4K+
Serial number: X02200CXFTG1 (S0HAK2AXFTG1)
Software version: 11.5.0 * build 4315-E4
Timestamp: 2023-04-01T18:23:50Z
Issue ID: G1-130-703

10 Replies

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  • RokuNimfa-C's avatar
    RokuNimfa-C
    Retired Moderator
    3 years ago

    Hi EPopeney, 

    Welcome to the Roku Community. 

    We appreciate you letting us know about the issue you are experiencing and the detailed information you have provided. We'll help you resolves the issue on your Roku devices. Have you tried to remove the batteries from the Roku remote and see if there's any difference? Perhaps, the TV is accidentally opened with the Roku mobile app while trying to use a different app?

    Lastly, it was reported performing a system restart resolves the issue. Have you tried to restart your Roku devices? We would recommend doing this from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

    Thank you for your cooperation. Keep us posted on how it goes. 


    Regards, 
    Nimfa

    • EPopeney's avatar
      EPopeney
      Reel Rookie
      3 years ago

      Yes I have restarted the Roku by both the menu and by removing and restoring power.

      Yes I have removed the batteries from the remote and confirmed the Roku app is not open and even had the phone with the Roku app turned off.

      The Roku continues to turn on all by itself.

      I did NOT have this issue before when I had the “Roku Express (New 2022) HD Streaming Device” connected to the same TV and same HDMI port. The issue started when I upgraded to the Roku Express 4K+.

      • RokuMary-F's avatar
        RokuMary-F
        Community Moderator
        3 years ago

        Hi EPopeney,

        Thanks for the response.

        Regarding the issue with your Roku device that automatically turns on, we will assign a member of our support team to email you. They will be assisting you from thereon.

        We appreciate your patience for the time being. Please don't hesitate to let us know if you have any questions or additional feedback.


        Best regards,
        Mary

  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    3 years ago

    Hi EPopeney,

    Thanks for following up.

    We appreciate you informing us about the issue with your Roku Express 4k+ that is turning on by itself. We will work with you to know what went wrong so we can assist you further and fix the issue.

    Just to isolate and to better understand what you're experiencing. How are you powering the Roku device? If you are powering your Roku by plugging into the USB port on the TV, try powering from a wall outlet via the USB power adapter that came with the Roku. In addition, have you tried using another HDMI port on your TV as well as trying your device on another TV to see if you are seeing the same issue?

    With more detailed information, we will be able to assist you further.


    Best regards,
    Mary

    • EPopeney's avatar
      EPopeney
      Reel Rookie
      3 years ago

      The Roku device is being powered by the USB wall adapter that came with the Roku device. I tried a different USB adapter with a higher amp rating and the Roku still turns on by itself.

      I moved it to another HDMI port and the Roku still turns itself on.

      I moved the Roku to another TV in another room and the Roku still turns itself on.

      The issue did NOT occur with the Roku Express HD that I had used on the same TV HDMI port previously.

      • AGipson1's avatar
        AGipson1
        Newbie
        2 years ago

        I have/had the same problem on my older Visio TV and tried ALL the same recommendations – no luck.  I found a setting on my TV – Settings >Channels & Inputs > HDMI Setting > TV Auto Power … I ensured it was OFF.  Returned my TV to the Roku home, used the remote to turn off the TV.  It’s been overnight, other than an occasional clicking sound, the TV has not turned back on.