Forum Discussion

pugsnquilts's avatar
pugsnquilts
Reel Rookie
24 hours ago

TV is connected to Wi-Fi, but not loading apps

My tv settings say my connection is connected when doing a connection test, so it says it is connected. (My phone uses same connection and is fine.) But the tv acts like it is not connected to any internet at all, and apps don't load. I have done all the restarting and checking updates, etc. The app's just sit there and eventually say there is an error or just sits and spins the progress circle and never does anything. It's with all apps. 

Is this part of this "investigation" of some services not working? Most threads and posts are mentioning the roku app itself or accessing camera's.

Anyone have an answer? 

Roku TV

2 Replies

  • Amy12341234's avatar
    Amy12341234
    Newbie
    5 hours ago

    Mine is doing the exact same thing. Stopped working as I was watching so I clearly hadn't messed around with anything. Everything was working beautifully!

    Soooo frustrating not being able to get help.

  • RokuArcelyn's avatar
    RokuArcelyn
    Community Moderator
    5 hours ago

    Hey! pugsnquilts​ Amy12341234​ 

    Even though the TV shows it's connected to Wi-Fi, the streaming apps aren’t loading on the Home screen. I appreciate you going through the troubleshooting steps to try and fix it.

    To check things out further:

    • Do you see any error messages when attempting to open an app? If so, what do they say?
    • Can you recall when the issue first began, or if anything changed around that time?
    • Have you already tried restarting your router or modem to refresh the connection?

    You can connect your streaming device to a mobile hotspot as a temporary workaround to ensure there is no issue with your device.

    Let us know how it goes!

    Roku Community Team