TV brand not recognized at initial setup
I'm trying to set up my Roku but it's telling me my entry (TV brand) is not recognized. I have an Emerson TV. Any suggestions would be greatly appreciated
Forum Discussion
I just replaced a Streaming Stick + Model 3810X with a Streaming Stick 4K Model 3820R. The previous model connected instantly with the Dynex TV I have to control On/Off and Volume. Not only does the new one NOT automatically connect to the TV, but the model search database does not show ANY model TV. If I type in LG, I get the message cannot find TV band database. Nother else works either.
This is so disappointing as I only stream and have no need for the TV remote other than On/Off & Volume control.
tomscot2, this has been going on for some users for a while now. I think it's being looked into. At least one person reported that eventually the search started working. If you haven't completed the setup other than TV control then finish it and then check for updates under Settings->System->System update and restart your Roku from Settings->System->System restart. Try to set up the remote again from Settings->Remotes & devices->Remotes->Enhanced Voice Remote->Set up remote for TV control.
It turns out that I believe that the inability to access the TV Brand database was probably a function of very poor <1 mbs internet connection. I could stream, albeit with lower resolution, but not access the database,
When I moved the device to another location with higher download speed, it worked well.
This happened to me, too. Restarting my Roku in the system settings fixed the issue.
Do you guys happen to have pihole? I do, and I only managed to make this work by temporarily disabling pihole, then resetting the Roku (I used the reset button on the underside of my Roku Ultra). After doing that, I went to Settings->Remotes & devices->Remotes->Enhanced Voice Remote->Set up remote for TV control. and it recognized the TV right away.
What are you talking about? pihole? what is that?
abitcrazynaz, pihole is an ad-blocker.
I certainly hope Roku is trying to determine why a brand new Roku 4+ can not find any TV brand during the remote set up. Frankly, the entire set up process has been painful, first no remote pairing, rebooting, retrying…. At this point I would never, ever recommend a Roku. I’m going to reset to factory settings and try to get the TV and remote set up. But I’m resistant to due so because of all the initial pairing issues. If that doesn't work will try my phone hotspot. If that doesnt work, returning the Roku. Instead of making streaming easier, it’s just adding another level frustration.
