Forum Discussion

StevenCee's avatar
StevenCee
Roku Guru
6 months ago

The Star Button No Longer Brings up Settings Menu!

As if all the other bugs going on, the ridiculous top row of involuntary go-to channels, the fact the program guide is often missing many or all "information", and now, I can't even bring up the sett...
RokuJohnB's avatar
RokuJohnB
Community Moderator
6 months ago

Hi StevenCee,

Thank you for posting here in the Roku Community!

We want to investigate this problem that you had further. Can you please provide the following information below?

  • Could you share a photo or video clip with us?
  • When did the issue start?

We look forward to hearing from you soon.

Thanks,
The Roku Community Team

  • StevenCee's avatar
    StevenCee
    Roku Guru
    6 months ago

    RokuJohnB It started a few days ago, not long after the top row of channels that all back clicks now default to, appeared, and began screwing everything up!  I don't need video or to draw pictures, man, I click on the * Button, and it doesn't open the settings menu.  How do I make that any clearer?  It does sometimes, but most often no, even when I'm on non-Roku channels, like Pandora, or Tune-in, or Netflix. 

    • StevenCee's avatar
      StevenCee
      Roku Guru
      6 months ago

      OK, today it's working. I'll see if I can string a few days in a row...

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        6 months ago

        Hi StevenCee,

        Thanks for keeping us posted.

        Just wanted to drop you a line to say that if you are still having trouble or feel like your issue has not been fixed, please let us know. 

        And don't forget, you can always get help at support.roku.com when you need it.

        Thanks,
        The Roku Community Team