the green light wot stop flashing
My Roku randomly froze so I shut the tv off and back on at that point the remote stopped working so I tried putting new batteries in the remote but the green light won’t stop flashing and now the rem...
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I just sent a PM to Danny with our details. Tonight our Roku voice remote stopped responding. We found the pairing LED would always flash. Tried every troubleshooting step multiple times. 3 times it claimed to be upgrading our remotes firmware, but then failed to eventually pair. The batteries were new, and checked with a multimeter. The app controls the TV without issue, but that isn't going to be a long term solution for us. We never had any issue before tonight.
This issue came up all of a sudden and it appears that I am not the only who has experienced it. I have have multiple posts here and other places like reddit where others are reporting this. I hope some recent SW update didn't introduce it. Our TV is a TCL 65R617. The remote is a Roku voice remote model: RC222.
Remote Firmware Version: 2.01.19.108
Our TV Software Version: 9.3.0 Build 4194-30
If you own a TCL, don't waste your time responding to this thread like I did. The problem is the Roku branded remote, the same exact problem everyone in this thread has and instead they point me back to TCL.
"Hi, Thanks for reaching out regarding the issue you are experiencing. Have you tried contacting TCL support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS. You can reach them here: https://support.tclusa.com/televisions or at 1-877-300-8837. Thanks, Danny"
The TV is 2 years old so it is out of warranty and the problem is 100% a problem with the Roku remote that came with the TV. I solved it by unfortunately having to buy another universal remote from Roku. If it was a problem with the TV then why would this have worked? I also bought a universal IR remote, so that next time this happens I have a back up. This will make me think twice about buying a TV with a built in Roku next time. Maybe GoogleTV or FireTV.
