Forum Discussion

Atm2's avatar
Atm2
Newbie
2 years ago

The audio and video both quit working on my hisense roku TV earlier in the day.

Hey, I'm getting 0 audio and 0 video, on any of my streaming apps. They were working fine earlier in the day but, just quit mid episode around 4-5ish this evening. Any ideas? Also, it's a Hisense bra...
RokuTakashi's avatar
RokuTakashi
Community Moderator
2 years ago

Hi, Atm2 

Thanks for posting, and welcome to the Roku Community.

We appreciate you for letting us know about the issue you have encountered with your Roku TV, and we'd like to gather more details regarding with the issue for us to assist further. Kindly provide the following details below:

  • Is this happening to a specific channel, or throughout the Roku platform?
  • When did you first encounter the issue?
  • What troubleshooting steps have you taken so far in an attempt to resolve the issue?
  • Do you receive any error codes or message prompts?

Once we gather more details about the issue, we'll be able to review this case further and proceed with the necessary steps to help you address it.

We hope for your response regarding this matter.

Best wishes,
Kash