TCL R635 PS5 1440p VRR pink lines

mrwarcriminal I did the same update and oddly enough it seems to make the pink lines go away when I enable VRR. Sometimes, not always. BUT when using VRR it now introduces black flashes every 15-30 seconds. Lose/lose situation with this tv. Absolutely maddening.

Just got a PS5 over the weekend and experienced this nightmare of an issue. After spending multiple hours swapping cables out, changing inputs and thinking there was something wrong with the PS5 I found a workaround online. If you disable VRR and ALLM on the PS5 and change your brightness to something other than "Game Mode" on the input it disables game mode and the pink line will go away. I am not really sure what VRR or ALLM does but I haven't noticed any difference in the games I play (God of War, Last of Us) but I hope this helps someone to avoid spending hours trying to fix their TV. I hope it is fixed soon as (upcoming update) could mean months from now. Until then at least this lets you play without the line.

When is the update planned? Because I called TCL support today and they said there are no updates planned for this TV model.

Tedeschman Not having the tv in game mode introduces upwards of 100ms of input lag. Not really a fix. There won’t be an update to address this. This tv is now 2 years old. The customer service reps here are just providing lip service. Who you spoke to in the phone is correct, there are no updates planned. Expensive lesson learned for a lot of us unfortunately. Avoid tcl/roku TVs. They don’t stand behind their advertised specs.

There are 2 issues with 1440p.

With 120hz on - pink line - you can temporarily resolve this by flipping game mode off and on to reset the connection. After 10-15 times it will eventually not come back until the next time you are back in this mode. The end result is no pink line and you are still using game mode.

With 120hz on and VRR - screen flashing black every few seconds - there is no workaround. Exiting out of game mode is also not possible to get around this, if you are able to exit game mode you're not actually using VRR. The TV locks you out of turning off game mode when VRR is engaged.

A user on the Avs forums says he got a newer build that fixes this.  Fingers crossed it rolls out quick

I am curious to hear what's been fixed, the pink line, the VRR flashing in 1440p 120hz or all of the above. Hope its all of the above for y'all!

Post #5660

https://www.avsforum.com/threads/2020-2021-tcl-6-series-4k-model-official-owners-thread-no-price-talk.3165221/page-283

DanP2383 Sleepwalker77
Thanks for your posts. 

It is our pleasure to hear that the matter has been resolved. We express our gratitude for your understanding and patience as we manage this issue. 

Please do not hesitate to reach out to us if there is any further assistance we may provide for you.


Regards, 
Nimfa

I am not sure how certain posts get accepted as solutions despite lacking any solutions. Is it appropriate to report falsley identified solutions?

Be advised this isn't just an issue when connected to PS5...I'm connected to a PC. This issue is related to VRR and fluctuation in frame rate not being handled properly by VRR resulting in pink horizontal lines and occasional flickering on the panel.

Thank you 

Also happens on Xbox as well. Definitely not a PS5 only issue.

Hi RetroGiant, 

Thanks for letting us know. 

We have already let our support team know about this is also happening on Xbox. They are currently working on a solution, which will be included in a future update. 

Thank you for your patience and understanding as we work toward a resolution to this issue. 


Regards,
Nimfa 

Just pointing out this has been a known issue for over 5 months. https://www.reddit.com/r/tcltvs/comments/xvocpl/tcl_55r35_got_around_to_trying_vrr120hz_and/?utm_source=share&utm_medium=ios_app&utm_name=iossmf

It’s clear you either don’t know how to fix it or don’t care. This tv cannot properly do what it’s advertised to do. I also love how the word “l a w s u i t” is not permitted to be used on the forum lol.

Just finished setting up using the PS5 7.0 firmware VRR test & im getting pink lines & a squashed pic for 1440p 48-120hz test. The last screen check. 

Hi mrwarcriminal,

Thanks for your first post in the Roku Community!

We can certainly understand your concern regarding an issue with your Roku TV with pink lines when using PS5.

Please be advised that we are currently aware of the issue. We have identified the issue and expect a fix in a future update.

We sincerely appreciate your patience with this issue and we are sorry for the inconvenience.


Best regards,
Mary

Is there a different workaround that allows you to use game mode without disabling those features? Unfortunately i spent a lot of money on this TV and buying another one so soon is not in the cards.

So have we figure out a workaround? Ps5 red/pink line 

No fix. We can hope that it’s a software issue and tcl actually does something to fix it. I’m not optimistic at this point.

Sleepwalker77

Thanks for following up. 

We apologize for the inconvenience this caused. As discussed, we are currently aware of the issue. We have identified the issue and expect a fix in a future update.

We appreciate your patience and understanding as we work toward a resolution.


Regards, 
Nimfa

If anyone's TV is still under warranty, make sure to officially lodge a warranty claim with TCL support and get a case number. *this is not legal advice*

if anyone is curious what the law says, google Magnuson-Moss Warranty Act

I went and found that post and folks I really hope it is resolved for y'all with the latest update, the pink line issue and the VRR flashing issue.

I think this should also settle any debate on who handles the software for the TV including bug fixes on operation, its clearly Roku and TCL support is worthless.

Would you mind linking it, it sharing the topic title. I would be interested in reading it myself, and the link would save me the time trying to find it.

edit: I’m really looking forward to this update.

Anyone get the update yet?  Willing to post a picture with the version and build number ??

I really do hope you guys are working on this. I've been having issues with multiple PS5 games and have had to turn the VRR function off on my PS5 for some of them to avoid that pink line. Please keep us posted and thanks!

 I got Roku version 12 and it fixed the issue