Forum Discussion

lsalero's avatar
lsalero
Reel Rookie
4 years ago

Stuck on Activate your Roku Player page.

I get the activate your Roku now link in my email. When i click the email and go through all of the steps nothing happens. I finish the steps it says DONE. No code pops up on my screen it just goes t...
TV & Player Setup
Tivoburkee's avatar
Tivoburkee
Community Streaming Expert
4 years ago

After you enter the email address, then wait for the email to arrive with the link in it, whatever device you open the email with that is the device you're going to finish activating the roku with, once you it says its done. You should go back to your roku and should be downloading apps. Once done it should have you on the roku home screen with apps showing, probably you didn't want. :( There is no code for you to enter later. Sin in to apps you wish, delete some you don't want and add some you do want. 

  • Monster26's avatar
    Monster26
    Newbie
    4 years ago

    I am having the same issue. But not only am I stuck on the activation code page. It won’t let let me go to the home page and keeps saying it couldn’t connect with my email even though I got the email at least 10 times. I’m on the same network and my phone can’t find the roku device. HALP!! Lol 

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      4 years ago

      Monster26

      Thanks for the post.

      Can you please specify the issue you are experiencing? What exactly are you seeing on screen? Have you already activated your device through the email activation? For clarification, what are you trying to do with your phone?

      With more detailed information, we will be able to assist you further.


      Thanks,
      Danny

      • Ronlewis99's avatar
        Ronlewis99
        Newbie
        4 years ago

        I have gone through the activation email/procedure four times already. I am stuck on the activate your Roku player page. It says please check your inbox which I have done multiple times and clicked on the activation button multiple times. It doesn’t go be on this page no matter what I do.

  • Heyme's avatar
    Heyme
    Newbie
    3 years ago

    Trying to activate stick get as far as activation sent but nothing in my emails 

    • RokuMary-F's avatar
      RokuMary-F
      Community Moderator
      3 years ago

      Hi Heyme,

      Thanks for reaching out to the Roku community!

      Have you tried searching your emails for "activation" as well as checking the Spam folder sometimes the activation link may be found there?

      If you are still unable to receive an activation email, can you please provide the serial number/device ID on your Roku device?

      Please keep us posted and we'll continue assisting you from there.


       

      Best regards,
      Mary