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Ziroz's avatar
Ziroz
Channel Surfer
8 days ago
Solved

Stuck on ACR Agreement/Smart TV Experience Screen

When I turned on my TV this morning (with a Roku Ultra device attached to it), I immediatly got a screen asking me to agree to Roku's Automatic Content Recognition (ACR) Policy.   When I tried to s...
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  • renojim's avatar
    renojim
    8 days ago

    Ziroz​ , to be clear, that message has nothing to do with your Ultra device - it's coming from your Roku TV.  I you're using the Ultra, there's probably no reason to have the TV connected to the Internet.  It's trying to snoop on everything you watch from every device connected to the TV.

Ziroz's avatar
Ziroz
Channel Surfer
8 days ago

Update:

After fussing with this for about 3 hours, I figured it out. Not sure how I did it, but I ended up reconnecting the Ultra device from scratch. It is now reconnected to my wifi and seems to be working as it should.

What a pain...

RokuRhea-V's avatar
RokuRhea-V
Community Moderator
8 days ago

Hey Ziroz​ 

Glad to hear everything is working now! If it happens again, please don’t hesitate to let us know—we’re here to help.

Happy Streaming!💜

Roku Community Team