Stuck on “Let’s Get Started” Screen
A new Roku Express right out of the box is stuck on the “Let’s Get Started” screen. It won’t allow me to even select a language. I have tried on a different tv, using different hdmi cables in every h...
Forum Discussion
Unless it's an Express 4k it comes with an IR remote meaning you must point the remote at the front of the Express. The light on the front of the Express should flash with each press of a remote button. You can verify whether the remote is working by using the camera in your phone. Point the remote at the camera and you should see a flash of light on the camera screen when you press a button. If you don't, you should probably return it.
My Roku tv is stuck on let's get started what should I do
Hi Sobig
Thanks for reaching out and providing me with your information.
We recommend removing and reinserting the batteries of the remote then try unplugging your Roku TV for 10-15 minutes and then plugging it back in if this helps resolve or isolate the issue from the Roku device to the Roku remote.
To help troubleshoot the issue further, follow this link: How to set up your Roku TV™ | Official Roku Support
Keep us posted from there if you need additional help.
Best regards,
Mary
