Streaming Stick 4K is not showing on the Roku app device tab

So my 4k stick model 3820R2 Seems to have a bug and I've tried every trouble shooting tip known to man on this thing. It will not show on any app other than the Roku website. The app only shows my other Roku TV in the devices tab but not the stick. It shows up in the app to control it remotely with my phone, but it refuses to acknowledge my account information and won't show up under the devices in my account tab. This is preventing me from using Alexa. 

Again I tried EVERYTHING. Is this a known glitch that's being worked on? Or perhaps a defective stick? It worked in the past. I only noticed this problem a few weeks ago.