Streaming Stick 4k - Stuck on Bouncing Logo
Hello all,
I bought 2 Roku Streaming Sticks 4k back in September. One of them works perfectly while the other has completely broken down. It worked when I set it up months ago and, after light usage, has decided to infinitely get stuck on the bouncing logo. I've tried the following solutions:
1) Power cycled the Roku Streaming Stick for anywhere between 15 minutes and a whole day.
2) Attach the Roku Streaming Stick to a different TV and wall outlet in the home. Note: It has always been connected to a wall outlet - never to the TV via USB-A.
3) Reset my mesh router system.
4) Factory reset by holding the physical button on the stick.
All 4 options led to the same thing - getting stuck on the bouncing logo as if I'm setting it up again for the first time. I cannot access any settings from within the Roku application as I'm not able to get past the bouncing logo. It simply bounces until my TV shows there is no signal. This has happened on both TVs in my home.
It's well within the 1 year warranty and, for whatever reason, I cannot contact customer service to replace the stick. The option is grayed out to me and has been for over a week.
Anyone have any ideas on how to either fix the stick or send it back for a replacement? Thank you in advance.
Hi Roberto54,
Thank you for posting here in the Roku Community!
For us to proceed with the appropriate action to resolve this, could you please send us a private message with your current shipping address and phone number?
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We'll be anticipating it!Thanks,
John
