Forum Discussion

Roberto54's avatar
Roberto54
Reel Rookie
2 years ago
Solved

Streaming Stick 4k - Stuck on Bouncing Logo

Hello all, I bought 2 Roku Streaming Sticks 4k back in September. One of them works perfectly while the other has completely broken down. It worked when I set it up months ago and, after light usage...
  • RokuJohnB's avatar
    RokuJohnB
    2 years ago

    Hi Roberto54,

    Thank you for posting here in the Roku Community!
    For us to proceed with the appropriate action to resolve this, could you please send us a private message with your current shipping address and phone number?
    To send a private message:

    1. Sign in to the community.
    2. Click the message count or envelope icon to go to your Private Messages Inbox.
    3. Click Compose New Message.
    4. Enter the recipient's name in the Send to area.
    5. Note: Depending on your role in the community, you might be able to send a message to a group of users based on their role or rank in the community. If so, you can choose a role or a rank.
    6. Enter the subject for the message in the Message Subject area.
    7. Type the reply in the Message Body editor.
    8. Click Send Message.
    9. You can look for the messages you've sent in the Sent tab.

    To learn more about how to send a private message, click this community link: Help: Roku Community
    We'll be anticipating it!

    Thanks,

    John