Forum Discussion

Jay41's avatar
Jay41
Reel Rookie
2 years ago
Solved

Streaming stick 3810X won't pair with old or new remote

Have used the streaming stick for several years with no issues.  We did not use the tv or the streaming stick for several months.  The batteries were removed from the remote while not in use.  But no...
remotes
  • renojim's avatar
    renojim
    2 years ago

    That pretty much rules out a faulty wireless receiver, but as a final test you can try using the mobile app as a remote.  Assuming that works, about the only other thing that I can think of is another Roku device interfering in the pairing process.  If you have any others, you might try unplugging the power to them.  As a last resort, unplug the power to your router.  Maybe with absolutely nothing causing any kind of interference you can get a remote to pair.

    Roku Mobile App - Free for iOS® or Android™ | Roku

renojim's avatar
renojim
Community Streaming Expert
2 years ago

When you say you're using the same USB cable, I assume you mean one that looks like this:

 

 

 

 

Is the stick still connected to your Wi-Fi?  Once it starts, does it display the correct time or "Not connected" in the upper right corner of the Home Screen?

  • Jay41's avatar
    Jay41
    Reel Rookie
    2 years ago

    The USB is the original cable that came with the stick, yes looks something like the photo.  Yes, the streaming stick is showing up in my wireless client list, so I assume that means it is on the WiFi network.  Yes, the correct time is displayed on the Roku home screen.

    • renojim's avatar
      renojim
      Community Streaming Expert
      2 years ago

      That pretty much rules out a faulty wireless receiver, but as a final test you can try using the mobile app as a remote.  Assuming that works, about the only other thing that I can think of is another Roku device interfering in the pairing process.  If you have any others, you might try unplugging the power to them.  As a last resort, unplug the power to your router.  Maybe with absolutely nothing causing any kind of interference you can get a remote to pair.

      Roku Mobile App - Free for iOS® or Android™ | Roku

      • Jay41's avatar
        Jay41
        Reel Rookie
        2 years ago

        Renojim, thanks for your consideration.  I'm thinking if I power off the router then the WiFi disappears then the stick cannot communicate with the remote.  The maddening thing is nothing has changed in our setup or environment that I am aware of, other than after the hiatus we had to have the ISP (Spectrum) do something to get our internet back up and running.  I don't know what they did, happens every time we go on an extended break, but this is the first time there has been a problem with Roku.  Interesting that there are a couple other posts just yesterday with the very same problem.  Maybe Roku made some kind of change?  In any event we've ordered  new stick.  Thanks again.