Streaming stick 3810X won't pair with old or new remote
Have used the streaming stick for several years with no issues. We did not use the tv or the streaming stick for several months. The batteries were removed from the remote while not in use. But now the remote does not work. When trying to use Roku, we get as far as the home screen but the remote buttons are not working. Cannot navigate anywhere. We have tried all the steps to re-pair the remote to the stick, unplugging the power cable, removing the batteries, plugging the power cable back in, putting batteries back when the roku logo appears, getting the green flashing status lights, getting the home screen to appear. We never get the pairing dialog screen, and the green status lights never stop flashing, or they do but briefly stop then start again. We've tried all variations of pairing to no avail (using Roku Voice Remote).
We have tried new batteries, tried all variations of resetting/re-pairing and all have failed. We bought a new remote, and have the very same failure to pair. We are using the same USB cable that we have always used and had no problems with before the hiatus period.
Other than ordering the HDMI extender (which I just did), any advice to solve our problem or figure out why we suddenly cannot pair with either the old or a brand new remote, both with brand new fresh batteries?
That pretty much rules out a faulty wireless receiver, but as a final test you can try using the mobile app as a remote. Assuming that works, about the only other thing that I can think of is another Roku device interfering in the pairing process. If you have any others, you might try unplugging the power to them. As a last resort, unplug the power to your router. Maybe with absolutely nothing causing any kind of interference you can get a remote to pair.
