Forum Discussion

ls123's avatar
ls123
Channel Surfer
7 months ago
Solved

Stopped connecting to TV - states P/W is wrong

Broadband works for laptop. Shows excellent when I try to connect, but code says the password is wrong - it isn't. Done repeated resetting, unplugging everything - nothing works. It worked for mon...
tv & player wifi
  • ls123's avatar
    ls123
    7 months ago

    I just use a laptop which works fine, just as the TV did for months.

     

    Just found a different password, instead of the admin p/w I use to connect my laptop (and previously the TV) - and it now works!

     

    No idea what stopped it working, or why it needed a different password.

JWS9518's avatar
JWS9518
Roku Guru
7 months ago

Are you using special characters in the password?  Some devices don't like certain characters in the password.  

Also, try having the TV forget the network.

ls123's avatar
ls123
Channel Surfer
7 months ago

Thanks for your reply. No, just letters and numbers.

Please can you explain 'forget the network'?

It searches for them.

 

  • JWS9518's avatar
    JWS9518
    Roku Guru
    7 months ago

    Forgetting the network is a setting usually in the network settings of the TV that erases the old settings that it had before so you can set it up again.  Sometimes the old settings cause issues for some reason or another.

    How old is the TV?

    Depending on the age of the TV/device, it may struggle to connect to a mixed wireless network and/or new security protocols.  If you can, try setting up a guest network with 2.4 GHZ only and WPA2 security.

    Another possibility is that there is a hardware problem in the TV, but if it is seeing the network or other networks, then that is not likely.  Make sure you have the exact password with capitalization and all that.

    • ls123's avatar
      ls123
      Channel Surfer
      7 months ago

      I don't know ehere to find that?

      Less than a year old, and broadband router just over a year old.

      It connected perfectly from new, but just stopped working for no reason.

      • JWS9518's avatar
        JWS9518
        Roku Guru
        7 months ago

        Typically it is found by

        Pressing Home on your Roku remote
        Select Settings
        Select Network

        See if there is an option to forget network.

        I would also suggest checking to see if there is a firmware update available for both your TV and your router.  New routers tend to have updates fairly quickly after being released due to stability issues.