Forum Discussion

Vme's avatar
Vme
Channel Surfer
2 years ago

Since about February 8, 2024 my recently watched is not clearing!

it's driving me insane to have an accumulation of channels that I have no interest in watching in my recently watched. when I go to Claire it does nothing except make up "bing" noise. I have removed ...
RokuEuniceL's avatar
RokuEuniceL
Retired Moderator
2 years ago

Hi Philski2,

Thank you for keeping us posted here in the Roku Community!

We understand you are having problems permanently removing content from your Recently Watched section. We would be happy to look further into this issue, but we need more details.

Please provide us with the following information:

  1. Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
  2. Tracker ID. When you see this issue, press the Home button five times, followed by the Back button five times, and provide us with this ID.

Once we have this information, we will be able to investigate further.

Best regards,

Eunice

Dacombs's avatar
Dacombs
Reel Rookie
2 years ago

I am having the same issue.

Here is the information you needed.

3930x-Roku Express

X00400D7SKHT

S00820A7SKHT

12.5.5 Build 4174-AE

ID HT-067-653

  • RokuEuniceL's avatar
    RokuEuniceL
    Retired Moderator
    2 years ago

    Hi @Dacomb,

    Greetings from the Roku Community!

    We appreciate you providing these details. We will work with you to know what went wrong so we can assist you further and fix the issue.

    For us to better understand the issue you are experiencing, please provide us with additional information:

    • What are the troubleshooting steps you have taken so far?
    • Is the issue happening on all content or channels, or is this isolated to the Roku Channel only? (Specify)
    • Can you provide us with a photo of the running issue as our reference?

    In the meantime, you can try removing the affected app, restarting your system, and adding the app again to see if that fixes the issue.

    We look forward to hearing from you and looking closely into this issue. Thank you!

    Kind regards,                                                                                                                                    Eunice

    • Philski2's avatar
      Philski2
      Channel Surfer
      2 years ago

      Eunice -  I've taken the app off and added it back on my TV and that does nothing.  I've also gone online to my Roku account to the live channel.  I can temporarily remove the offending trash from the recently watched line, but after a short time, it returns - even on my online Roku account.  It's almost as if these programs are resistent to being taken off.  If their programming weren't so flawed and erroneuos, I wouldn't have a problem keeping it in the queue.  However, it's nothing but a bunch of misleading lies and misinformation.  I DO NOT want it on my TV - PERIOD!