Forum Discussion

Evan24's avatar
Evan24
Reel Rookie
2 years ago
Solved

Seemingly endless loop of update and restart

I have just bought a Roku Express 4K. I have spent the last hour in a loop in which I selecta language, connect to Wi-Fi, it checks for updates, says an update is available, downloads the update, restarts and then does the same thing at least a dozen times now. Is this normal and how many updates could there be?

TV & Player Setup
  • renojim's avatar
    renojim
    2 years ago

    It's not normal.  It should only update and reboot once.  If you have it plugged into the TV's USB port, try using a USB power adapter plugged into the wall.

12 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert
    2 years ago

    It's not normal.  It should only update and reboot once.  If you have it plugged into the TV's USB port, try using a USB power adapter plugged into the wall.

    • Firebot63's avatar
      Firebot63
      Reel Rookie
      2 years ago

      I am having the same problem. I have power thru a wall outlet and have tried the reset numerous times.  Still in an endless loop.  ?

      • renojim's avatar
        renojim
        Community Streaming Expert
        2 years ago

        Firebot63, are you using the USB power adapter that came with it or did you not get one with your Roku device?  If you're using the one that came with it, it might be time to return it (assuming it's new).  About the only thing you can try is a factory reset, but that will probably return it to the same state that it's in now.  If you didn't get a USB power adapter with it, make sure the one you're using has fine print on it that reads something like, "Output:  5V 1A (or 1000mA)".  Anything greater than 1A/1000mA is all right, but anything less is not.

        How to factory reset your Roku® streaming device | Official Roku Support

    • Evan24's avatar
      Evan24
      Reel Rookie
      2 years ago

      I did have it plugged into the USB port on the TV. I switched to the wall adapter and that solved the problem for me. Thank you for the suggestion.

  • Cynister's avatar
    Cynister
    Newbie
    2 months ago

    Hi, everyone! I know this is a late reply but I wanted to give an answer because I just dealt with this. 

    unplug the device from the TV, reset, and plug back in. Even if you literally just reset it. I found it after digging into the web and thought I would help!

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      2 months ago

      Thanks for the input! Cynister​ 

      If anything comes up in the future, please feel free to let us know!

      Roku Community Team

  • Endle's avatar
    Endle
    Newbie
    7 months ago

    Can you please help me I open Roku TCL TV and it's doing the same thing but it's also dimming off and on and it's driving me insane I can't do anything every time I connect to the internet it just updates and restarts and then on and on