Forum Discussion

Tulie's avatar
Tulie
Reel Rookie
3 months ago

Scroll up & down plus back buttons not working on remote

After spending some time looking through questions and answers, I’ve not found the answer to the problem, how to fix the issue I’m having with the up and down and back buttons. The side to side, forward & backward scroll buttons are working fine though. So far I have tried to hold down the back and home button for 20 seconds. I also unplugged the Roku from the Dynex TV & plugged it back in. I took the fresh batteries out of the remote and then unplugged the Roku until I saw the dancing Roku which at least got my home button working again, but nothing so far has gotten the scroll up and down and back buttons working. I noticed the plugged in Roku is a little warm. Model 3920X. Thanks for any help.

remotes

4 Replies

    • Tulie's avatar
      Tulie
      Reel Rookie
      3 months ago

      Thanks for responding. Do you have a recommendation on what I should buy? My TV is pretty old too. it’s not a smart TV.

    • Tulie's avatar
      Tulie
      Reel Rookie
      3 months ago

      Also I barely use the remote, so I’m not sure why it would be worn out or dirty.

      • renojim's avatar
        renojim
        Community Streaming Expert
        3 months ago

        Tulie, any of the current Roku remotes (except the one specifically for TVs) will work with your 3920.  You can verify whether the current remote is transmitting when you press a button by pointing it at your phone's camera.  You should see a flash on the phone's screen when you press a button.  If the buttons aren't worn out and are just dirty (sometimes it's inactivity that's the problem), it's not easy to take a remote apart, but it's possible and using some rubbing alcohol and a Q-tip to clean everything may help.

        Roku remotes:  https://www.roku.com/products/accessories

        Many universal remotes also support Roku devices.