I have two Roku Express and they’re barely two years old. They both were working fine then about six hours ago both stopped connecting to the internet. I unplugged both router and Roku’s gave it time to reset then replugged them in. For the past six hours I cannot get my Roku’s to connect to my internet and it cannot be the internet because the WiFi connects perfectly to all other devices such as iPhones, iPads, computers, and all other electronics except for the Roku’s. Please help me figure this out besides the answers that are posted everywhere on here and the internet. Something that actually works. Also I tried resetting my password on my internet and still did not connect to just the Roku’s. Thank you so much.

JodiP1983 Determine your Roku Express model number from Settings/System/About on your Roku device.If your Roku Express is anything other than model 3960, you will need to verify that your 2.4ghz band is working/enabled. If you have a cable ISP (Xfinity/Comcast. AT&T, Cox, or Spectrum) verify that your "Wireless Mode" under the 2.4 ghz settings in your router is set to b/g/n. (all three protocols).After making the changes above, restart both the router and the Roku device again.Feel free to post back if the above is not applicable and still having issues.

Error 014.30 connectivity problem

22 Replies

AvsGunnar
Community Streaming Expert
9 months ago
JodiP1983
Determine your Roku Express model number from Settings/System/About on your Roku device.
If your Roku Express is anything other than model 3960, you will need to verify that your 2.4ghz band is working/enabled. If you have a cable ISP (Xfinity/Comcast. AT&T, Cox, or Spectrum) verify that your "Wireless Mode" under the 2.4 ghz settings in your router is set to b/g/n. (all three protocols).
After making the changes above, restart both the router and the Roku device again.
Feel free to post back if the above is not applicable and still having issues.
- JodiP1983
  Reel Rookie
  9 months ago
  Thank you so much I did check all of that yesterday and everything was fine except for I had it on auto to pick the best strength of GHz. I didn’t see any issue with changing it to individual for me to choose which one because for the past two years it’s work that way but I decided what can it hurt to try it at least I wouldn’t be any worse off than I currently am. So I went in and changed my internet to 2.4GHz and 5GHz so I could choose which one to use. Voila it worked when I switched to the 2.4GHz. Thank you so very much for solving my very frustrating problem for me.
- timothypcook
  Reel Rookie
  9 months ago
  Device will not connect to any wifi network. I did a full reset twice and tried it on three different routers.
  Interestingly the onboard network adapter works.
  I believe that my router is broadcasting on the channels that Roku is compatible with. All my other Roku's connect to my home wifi. I have read ever post and faq I can find but nothing has solved the problem.
  I am at a loss on this one. I think the hardware for the wifi adapter might be faulty.
  Error code this time is 014.30 but I have seen 014.40 and 014.50
  Roku device model: 4802X
  Serial number: S0DC222G7PV4
  Device ID: TC2-R1036
  Software OS/version: 13.1.4 build 1510-C2
  - AvsGunnar
    Community Streaming Expert
    9 months ago
    timothypcook
    Couple of quick things to try.
    1. Are you able to connect to a mobile hotspot (if available to you)?
    2. Try changing the password for both the 2.4ghz and 5ghz bands. (use a simple password with no special characters. ie.abcd1234)
    3. Verify you are not using any mobile apps with your routers that are pausing/preventing connection to your network.
    ---
    Try using some default router configurations.
    2.4ghz band
    wireless channel = 1, 6, or 11
    wireless mode = b/g/n (use all three speed protocols)
    bandwidth/channel width = 20mhz
    security = WPA2-Personal (PSK) with AES encryption (avoid Enterprise or TKIP)
    password = avoid special characters
    -----
    5 ghz band
    wireless channel = 36-48 or 149-161 (avoid any DFS channels for troubleshooting 100-148)
    wireless mode = n/AC (avoid AX for troubleshooting as non-compatible)
    bandwidth/channel width = 40mhz or 40/80mhz
    security = WPA2-Personal (PSK) with AES encryption (avoid Enterprise or TKIP). Not compatible with WPA3.
    password = avoid special characters
    -----
    The above should give you a good starting point. Feel free to post back with router model numbers and ISP if still having issues and report back if any change (better or worse) by adjusting settings or using the mobile hotspot/alternate network. Also, make sure you are not using any additional access points, extenders, or switches during the troubleshooting.
- booker4312
  Newbie
  5 months ago
  I had to reconfigure my wi fi security protocol to a less secure version in order to get my ROKU to connect. Thanks! Roku. For making my entire system less secure.
RokuJohnB
Community Moderator
9 months ago
Hi JodiP1983,

Thank you for your first post here in the Roku Community!

We want to investigate your issue with the Roku Express since it could not connect to your internet. Can you please provide the following information below?

Did we recently make any changes to your network or network provider?

How far is your device from your network router?

In the meantime, you may check out this support article here on fixing internet errors and issues on your Roku streaming device.

We look forward to hearing from you soon.

Thanks,
John
Netter
Newbie
2 months ago
I am in the same boat/ what fixed yours? I don’t get how everything was fine then boop! And yeah other devices are still connected
- AvsGunnar
  Community Streaming Expert
  2 months ago
  Netter
  Same questions to you as asked in previous post. With some more information, can perhaps provide more detailed troubleshooting.

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Error 014.30 connectivity problem

22 Replies

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