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slugmode's avatar
slugmode
Reel Rookie
3 years ago

Screen mirroring from PC keeps disconnecting

I am able screen mirror from my PC to my Roku stick (on a Samsung smart TV, if that matters) using the "connect" feature in the action center, but at some point in the mirroring it randomly disconnects. This happens anywhere from 2 to 30 minutes after initiating screen mirroring. This has happened with Netflix and other streaming sites as well. How can I get it to stop disconnecting randomly?

3 Replies

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  • Anonymous's avatar
    Anonymous
    3 years ago

    Hi slugmode

    Welcome to the Roku Community!

    If you are still unable to resolve the issue, can you please provide more information about the issue you are experiencing? How are you screen mirroring your Roku device? What are the steps to reproduce the issue?

    For more information and troubleshooting steps regarding screen mirroring, visit our Support page here: How to screen mirror your Android™ or Windows® phone to your Roku® streaming device | Official Roku Support.

    With more detailed information, we will be able to assist you further.


    Warm Regards,
    Lianna

    • slugmode's avatar
      slugmode
      Reel Rookie
      3 years ago

      Hi Lianna, I'm screen mirroring by going into my PC action center and clicking "connect", then choosing my Roku from the list of available devices. The connection begins and I start streaming on my laptop. Then at some point in the connection (again, seemingly randomly) disconnects without my input. It will reconnect again if I redo it, but it shouldn't be disconnecting in the first place.

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        3 years ago

        slugmode

        Thanks for the post.

        Have you already tried rebooting your wireless network to rule out connectivity issues?

        If you are still experiencing an issue, can you please provide us the following information:

        • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
        • tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
        • steps to reproduce the issue you are seeing 

        Once we have this information, we will be able to pass it along to the appropriate Roku team to look into further.


        Thanks,
        Danny