Forum Discussion

slugmode's avatar
slugmode
Reel Rookie
3 years ago

Screen mirroring from PC keeps disconnecting

I am able screen mirror from my PC to my Roku stick (on a Samsung smart TV, if that matters) using the "connect" feature in the action center, but at some point in the mirroring it randomly disconnec...
slugmode's avatar
slugmode
Reel Rookie
3 years ago

Hi Lianna, I'm screen mirroring by going into my PC action center and clicking "connect", then choosing my Roku from the list of available devices. The connection begins and I start streaming on my laptop. Then at some point in the connection (again, seemingly randomly) disconnects without my input. It will reconnect again if I redo it, but it shouldn't be disconnecting in the first place.

RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
3 years ago

slugmode

Thanks for the post.

Have you already tried rebooting your wireless network to rule out connectivity issues?

If you are still experiencing an issue, can you please provide us the following information:

  • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
  • tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
  • steps to reproduce the issue you are seeing 

Once we have this information, we will be able to pass it along to the appropriate Roku team to look into further.


Thanks,
Danny