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MuddyCreek's avatar
MuddyCreek
Newbie
10 months ago

Screen goes black, sound continues TKT # 10143729

Chatted with one of your employees about this situation: TICKET # 10143729

Purchased ##TY 3-18-24 Roku - 50" Class Select Series 4K Smart RokuTV - (2023) Roku - 50" Class Select Series 4K Smart RokuTV - (2023) Model: 50R4A5R/50R4AX SKU: 6536715 -- screen goes black except channel icon - sound stays - already did the reboot. Compare it to another TV at the same time and it has no problem. Went thru his suggestio

Settings > System > Advanced system settings > Factory Reset > Reset TV audio/picture settings

Still doing it. TKT # 10143729. I need a technician or replacement.  

1 Reply

  • RokuReynan-L's avatar
    RokuReynan-L
    Retired Moderator
    10 months ago

    Hi, MuddyCreek. 

    Welcome and thank you for posting here in the Roku Community!

    We understand that you are experiencing an issue with your Roku TV where the screen goes black.

    As we have checked, it seems that it has already been forwarded to our appropriate Roku team. Please wait for them to contact you regarding this matter.

    We appreciate your patience and understanding as we work on this. If you have any other issues you'd like us to address or if you have different concerns, feel free to let us know. We are ready to listen and take action.

    We hope this will be sorted out soon.

    Regards,
    Reynan