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RowCuckoo's avatar
RowCuckoo
Binge Watcher
3 years ago
Solved

Roku Voice Remote TV Controls Stop Working - Potential Fix

I had the same problem others had mentioned. The Roku Voice remote worked fine and then about 3 weeks ago the power, volume, and mute controls would jam and be unresponsive... hitting the volume and mute buttons at the same time seemed to temporarily unjam them.

You could see the buttons were not always sending a signal to the TV by looking at the front of the remote with a smartphone camera (it will show the infra red signal flashes when the TV-assigned buttons are pressed).

remotes
  • RokuTakashi's avatar
    RokuTakashi
    3 years ago

    Hi janety,

    Thanks for posting here in the Roku Community!

    We understand the remote issues you have. We would be more than glad to assist you with this. As a start, performing a system restart resolves remote functionality. To do this, go to Settings > System > System Restart. Another troubleshooting step we recommend is doing a power cycle. This is to unplug your Roku device and TV from the power source, then plug it in again for 30 seconds to 1 minute.

    Please keep us posted on how it works.

    All the best,
    Kash

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    • Anonymous's avatar
      Anonymous
      3 years ago

      Hi Wrennewest

      Thank you for the inquiry!

      If the TV controls on your Roku Voice Remote have stopped working, here are a few potential fixes you can try:

      • Replace the batteries: The first thing to check is the battery level of your remote. If the batteries are low, replace them with fresh ones and see if that resolves the issue.
      • Check for obstructions: Make sure there are no obstructions between your remote and your Roku device or TV. Objects such as furniture, electronic devices, or walls can interfere with the signal from the remote.
      • Repair the remote: If the issue persists, try re-pairing the remote with your Roku device. To do this, follow these steps:
      1. Press and hold the pairing button on the back of your remote for 5 seconds.
      2. Wait for the pairing light on the remote to begin flashing.
      3. Press and hold the pairing button on your Roku device for 5 seconds or until the pairing light starts flashing.
      • Wait for the pairing process to complete.
        Reset the remote: If re-pairing the remote does not work, try resetting the remote. To do this, follow these steps:
      1. Remove the batteries from your remote.
      2. Press and hold any button on the remote for 20 seconds.
      3. Release the button and reinsert the batteries.
      4. Wait for the remote to pair with your Roku device.

      We hope it helps!


      Warm regards,
      Lianna