Roku Update seems to have broken use of Remote Control
I turned on my TV, Roku device display a message saying it was installing final updates, these seem to have bricked my Roku.
I did not know it was installing an update, as usual Roku gives ZERO consideration to users in the timing of these things nor does it allow users to lock further updates so we can have a stable platform and update manually. No it appears we are all in an alpha test program and unpaid at that.
I use two Roku 4k devices, both 4k devices, both are set to use both remotes. I have some older ones too but the remotes are not compatible.
So I turned on the TV in one room and got the message but once it had finished my remote did not work on the newly updated Roku, I can't tell you what version it updated to because I can't do anything on the Roku except turn my TV off.
First I tried to power off and on again - same result
Then I removed the battery cover and pressed the pairing button - no difference and did not respond to pairing.
Then I powered off and on again as this used to sometimes get device to reconnect - it didn't,
Then I tried the remote on my other TV, It paired and worked fine, it worked it both remotes. 2nd TV has not been updated (yet) and last update was months ago although last check was yesterday.
I then tried to get the remote from the 2nd TV to work on the Roku attached to the first TV, same thing, I repeated the above tests, nothing worked.
So now my Roku 4k cannot be controlled by either remote, it is stuck at the main menu and can't be used.
I am loath to do a factory reset as my device has a lot of settings and apps that I do not want to have to change. I do not even know if there is such a thing as a factory reset that can be operated without a remote. I need a firmware reset.
After the other problems I have highlighted in other posts this may be the last straw for me with Roku.
Does anyone know some magic way to make the Roku work?
Can Roku rollback the update?
Not that it necessarily matters in this case, but when discussing Roku devices model numbers are always better than names since Roku uses the same names over and over on models with different capabilities (and there's no model called simply "4k").
When pairing remotes I've had issues where it will pair with another device nearby instead of the desired device, so try unplugging the power from any other Roku devices you have while attempting to pair the remote. My preferred method is to connect the power once I've put the remote into pairing mode and set it down next to the device I'm trying to pair it with.
Assuming the device is still connected to your network, you could also try using the mobile app as a remote to kick off the pairing process from the Settings menu.
