Forum Discussion

DanUK's avatar
DanUK
Streaming Star
2 years ago
Solved

Roku Update seems to have broken use of Remote Control

I turned on my TV, Roku device display a message saying it was installing final updates, these seem to have bricked my Roku. I did not know it was installing an update, as usual Roku gives ZERO cons...
  • renojim's avatar
    renojim
    2 years ago

    Not that it necessarily matters in this case, but when discussing Roku devices model numbers are always better than names since Roku uses the same names over and over on models with different capabilities (and there's no model called simply "4k").

    When pairing remotes I've had issues where it will pair with another device nearby instead of the desired device, so try unplugging the power from any other Roku devices you have while attempting to pair the remote.  My preferred method is to connect the power once I've put the remote into pairing mode and set it down next to the device I'm trying to pair it with.

    Assuming the device is still connected to your network, you could also try using the mobile app as a remote to kick off the pairing process from the Settings menu.

     

DanUK's avatar
DanUK
Streaming Star
2 years ago

How does someone ELSE get to accept a solution, this issue has NOT been solved.

The Roku Firmware update crippled my Roku Device

DanUK's avatar
DanUK
Streaming Star
2 years ago

TO be clear RokuBernie-D has not provided a solution, I do not know why this forum is configured to allow this.

  • renojim's avatar
    renojim
    Community Streaming Expert
    2 years ago

    They really shouldn't use the term "solved".  "Closed" might be better indicating there is no solution or they've said all that they will/can say about it.  Only the creator of the thread or a moderator can mark a post as the "solution" and moderators are much too quick to do so.  Sometimes I think moderators have some kind of quota they need to meet. 🙄

    • DanUK's avatar
      DanUK
      Streaming Star
      2 years ago

      I think you are right, they are under pressure to bury posts my saying they are solved when they are clearly not.

      I am a member of two other forums that are based on the same platform, they are just set to close if there is a single post from anyone.

      I had asked a question on one of them and it got a few replies saying something could not be done. Then about six weeks later there was one guy who posted a potential way to do what I was asking.  That single reply led to 86 further replies and they solved it.  Now people refer to that thread and it shows the evolution of how the solution was developed.