Forum Discussion

DanUK's avatar
DanUK
Streaming Star
2 years ago
Solved

Roku Update seems to have broken use of Remote Control

I turned on my TV, Roku device display a message saying it was installing final updates, these seem to have bricked my Roku. I did not know it was installing an update, as usual Roku gives ZERO cons...
  • renojim's avatar
    renojim
    2 years ago

    Not that it necessarily matters in this case, but when discussing Roku devices model numbers are always better than names since Roku uses the same names over and over on models with different capabilities (and there's no model called simply "4k").

    When pairing remotes I've had issues where it will pair with another device nearby instead of the desired device, so try unplugging the power from any other Roku devices you have while attempting to pair the remote.  My preferred method is to connect the power once I've put the remote into pairing mode and set it down next to the device I'm trying to pair it with.

    Assuming the device is still connected to your network, you could also try using the mobile app as a remote to kick off the pairing process from the Settings menu.

     

renojim's avatar
renojim
Community Streaming Expert
2 years ago

Not that it necessarily matters in this case, but when discussing Roku devices model numbers are always better than names since Roku uses the same names over and over on models with different capabilities (and there's no model called simply "4k").

When pairing remotes I've had issues where it will pair with another device nearby instead of the desired device, so try unplugging the power from any other Roku devices you have while attempting to pair the remote.  My preferred method is to connect the power once I've put the remote into pairing mode and set it down next to the device I'm trying to pair it with.

Assuming the device is still connected to your network, you could also try using the mobile app as a remote to kick off the pairing process from the Settings menu.

 

  • DanUK's avatar
    DanUK
    Streaming Star
    2 years ago

    Thanks for your reply, I will have to check the models, all i know is one has short wire while other has longer wire, one is Mini USB and other is Micro USB.  Both HDMI sticks.

    So I already had turned off the other TV and removed working Roku from TV and removed batteries from Remote. 

    I have tested both remotes on the working Roku and they both work so it is not an issue with the remotes.

    I also downloaded several different Roku Apps that can control remote, none of them find the Roku even when I give the exact IP address of the device.

    It is clear to me now that the Roku has been bricked by the update, it will power up load the Apps which appear to load twice.  I have tried connecting all the remotes I have, none connect to the Roku that was damaged by the Roku update.

    It all started when I turned on the TV and saw the message saying it was "Installing Final Updates".

    I think this is the newer device so I am seriously P'ed off with Roku.

    I have a remote that is not fit for purpose and a Roku that has been bricked, there is enough anecdotal evidence to show that Roku has serious manufacturing defects.

    I have no idea how to fix a Roku Streaming Stick 4k that has been bricked by an update I did not ask for, did not need and do not want.  It is a serious flaw to not have a button that can roll back.  I can't do anything on the device as it won't allow any kind of device to access it.  I see it on my router but I have no way of know if and when it will try to install new firmware that works.

    The Roke secret menus all need a remote so I am stuffed there. What a waste of money buying this Roku device, it is fine when they work but it could happen to any user any day. 

     

    • DanUK's avatar
      DanUK
      Streaming Star
      2 years ago

      A small but pathetic hope for the unbricking of my Roku 4k Streaming Stick.

      It still won't connect with a remote BUT it is getting ads, so it must have some sort of network connection.

      Does anyone know a way this device can be hacked or side loaded before I video a ritual club hammer smashing of the device for YouTUbe to want potential customers to steer clear of Roku?

      • DanUK's avatar
        DanUK
        Streaming Star
        2 years ago

        A further update

        I still can't get the Roku 4k Streaming Stick 3810X to respond to remote controls seeking to pair.

        Usually the method is to get green button flashing by holding the button in the battery compartment for 5 seconds and booting up the Roku, the pairing would then happen automatically.  

        The remotes have been tested on a different Roku and pair with no problem.

        I have made some progress on the App side by changing the settings on my Router, I used the mac address of the dead Roku Streaming Stick 3810X and set a static IP for it and I set the router to NOT isolate wi-fi clients.  Isolating clients is a security measure.

        This enabled me to find the dead Roku Streaming Stick 3810X, I was able to confirm an update happened yesterday, which was version 13 build 24028.  I checked but it says this is up to date.

        I also investigated the remotes, it still had the two voice remotes that I previously connected to it and that worked before the update.  I drilled down those voice remotes and it said they were asleep, but it would not respond to them.

        So I manually used the mobile app to delete the existing voice remotes and used mobile app to manually pair, this got my remote paired, but it still does not respond to pairing on boot (the usual way if you have no remote).

        I was also able to add an old gaming remote although it will not control the TV.  

        The Roku 4k Streaming Stick 3810X is still damaged by the firmware, it will not pair with remotes in the usual way.  I guess I will have to wait for a new update to see if they fix this damage.

        Whilst I have this working for the moment it is not fully operational, so I do not want to close this thread until Roku fixes this.  I will put further progress in this thread. 

        I have reset my router to isolate clients as this is my preferred security state.

         

  • DanUK's avatar
    DanUK
    Streaming Star
    2 years ago

    How does someone ELSE get to accept a solution, this issue has NOT been solved.

    The Roku Firmware update crippled my Roku Device

    • DanUK's avatar
      DanUK
      Streaming Star
      2 years ago

      TO be clear RokuBernie-D has not provided a solution, I do not know why this forum is configured to allow this.

      • renojim's avatar
        renojim
        Community Streaming Expert
        2 years ago

        They really shouldn't use the term "solved".  "Closed" might be better indicating there is no solution or they've said all that they will/can say about it.  Only the creator of the thread or a moderator can mark a post as the "solution" and moderators are much too quick to do so.  Sometimes I think moderators have some kind of quota they need to meet. 🙄