Forum Discussion

kencaneva's avatar
kencaneva
Newbie
2 years ago
Solved

Roku update needed for Netflix

I got a message that Netflix won't be supported on my device after Sept. 3 and gave me a website to go to (netflix.com/compatibledevices), but I couldn't find an answer to my problem. I think what I ...
tv & player features
  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    2 years ago

    Hi, kencaneva.

    Welcome, and thanks for posting here in the Roku Community!

    Please be informed that your Roku device is one of Roku's Legacy models, which have been discontinued. These models are unable to support newer versions of the Roku OS. Channel providers like Netflix regularly update their channels to ensure users have the best streaming experience. This includes optimizing video quality, improving user interface, and adding new features to enhance the overall viewing experience. Hence, it is essential for the devices to be capable of running the latest operating system in order to effectively support the current software version.

    You can check out Roku's Legacy models below: 

     

    Let us know if you have more inquiries; we're here to assist!

    All the best,
    Emman

RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
2 years ago

Hi, kencaneva.

Welcome, and thanks for posting here in the Roku Community!

Please be informed that your Roku device is one of Roku's Legacy models, which have been discontinued. These models are unable to support newer versions of the Roku OS. Channel providers like Netflix regularly update their channels to ensure users have the best streaming experience. This includes optimizing video quality, improving user interface, and adding new features to enhance the overall viewing experience. Hence, it is essential for the devices to be capable of running the latest operating system in order to effectively support the current software version.

You can check out Roku's Legacy models below: 

 

Let us know if you have more inquiries; we're here to assist!

All the best,
Emman