Same issue. I have 3 roku devices and they only run wireless. They do not even offer the option of an Ethernet connection in their menu. Roku is lying. Those who say it works might be Roku plants. I’m pissed.
Also all my Ethernet cables are new. If what successful users say worked, I defy them to tell me where in settings it provides the Ethernet option.
If you want Roku to connect to the Internet through an Ethernet connection, then you need to purchase a Roku with an RJ45 port. If you have Roku devices with no menu item for a "wired" connection, then you likely have models without such a port. Check to see if you have a Roku Ultra, which does have such a port.
You’d think that would be in the literature when you first buy the thing. This does not make me feel better.
https://www.roku.com/products/roku-streaming-stick-4k: "Long-range Wi-Fi®, now up to 2x faster."
https://www.roku.com/products/roku-ultra: "Our best Wi-Fi® with up to 50% more range & Ethernet option."
I have ultra premiere. Ant doesn’t. Why?
You appear to have the lowest-end Roku product which is Roku Premiere--no "Ultra." See https://www.roku.com/products/roku-premiere. It is no longer sold online by Roku. It has no RJ45 port. The "Ultra" model is 2X to 3X the price of the Premiere.
I have 3 Roku devices. The latest one I have is a Roku express.circa 2020. It does not have an Ethernet port on it. Neither do the other 2 devices I have which are 2017 and 2018 issue. None of my 3 devices have an Ethernet port
My latest purchase: I ran it though my Apple TV unit which does have an Ethernet port, thinking that it would provide a hard internet connection. Along with my Roku. It doesn’t. So I guess I’m stuck with constant buffering or buying a Roku with a hard wire feature.
Desrgu I am very confused. When you said "My latest purchase: I ran it though my Apple TV unit which does have an Ethernet port, thinking that it would provide a hard internet connection. Along with my Roku. It doesn’t."
Are you trying to connect a Roku Express to an Apple TV streaming device? Does your Apple TV streaming device have an ethernet connection? I have several Roku devices connected to bedroom TV's and an Apple TV device connected to my living room TV. I am not sure why you want to run any Roku device through an Apple TV streaming device.
Yep, I have two ultra boxes, both will not connect wireless or hardwired. I rebooted my network and boxes, reset network, tried hardwiring on two different Ethernet cables. I had my cable company pause my 5.0 setting and still nothing. I tried doing a factory reset and guess what,,,, It now will not even connect to any apps or home page because it will not connect to my network at all, wireless or hardwired.
Both my ultras are bricked and I will be filing a complaint with the BBB and the attorneys generals office because it seems Roku doesn't want to take responsibility for their mistake, or update that are bricking many roku boxes.
I can say all other hardwired and wireless devices are connected and no trouble at all.
Yep, I have two ultra boxes, both will not connect wireless or hardwired. I rebooted my network and boxes, reset network, tried hardwiring on two different Ethernet cables. I had my cable company pause my 5.0 setting and still nothing. I tried doing a factory reset and guess what,,,, It now will not even connect to any apps or home page because it will not connect to my network at all, wireless or hardwired.
Both my ultras are bricked and I will be filing a complaint with the BBB and the attorneys generals office because it seems Roku doesn't want to take responsibility for their mistake, or update that are bricking many roku boxes.
the port is not bad it roku update or something that is bricking these items
yep same error code for my wireless
dear moderator, I have tried everything that has been posted in this thread, I can not connect wireless or hardwired, both ultra box, all other connect fine, my fire stick, other devices, it bricked my boxes.
Hi, angeleye50.
Welcome to the Roku Community!
We appreciate you letting us know about having an issue connecting your streaming device to the internet, and we understand your frustration. We'd like to know more about this.
With more detailed information, we will be able to assist you further.
Thanks,
Reynan
I have had my ultra for some time, exact date I do not know, but the issue started two days ago, Both boxes lost wifi and when I tried to add it back it would not see my network at all. I rebooted my router eero so many times that I lost count. I Not only rebooted the router and eero, I unplugged them and let them sit for 30 seconds.
The same with both boxes rebooted and or unplugged for 30 sec. I then tried taking my small box from my bedroom and put it on the tv in Livingroom and proceeded to connect to the internet with no issue.
I then took both ultra boxes and proceeded to hardwire them, cat6 cable, both boxes that were hardwired did not see network, I know cable is good because it connected to my pc and working just reat. My pc also connected ok just using wifi.
So I then took ultra boxes to another pc and tried to hard wire and still nothing, then took one box over to were my xbox is and hard wired it, it took 3 tries and it finally conned to the internet, when i tried the wifi connection it still will not see my wifi.
I then brought a new roku streaming stick yesterday, I tried hooking it to my tv in Livingroom and could not connect to wifi, I then took it too my bedroom, were it took 3 or 4 times of scanning to find and see my network, it would then give me a green check mark in the first part, "wifi connection", but the internet connection would get a red X.
I then tried again and it would give red X in the wifi part.
I would restart over, scan again 3 times, see network and it would do exactly as I said above, green check mark then red X.
Now all day yesterday I had tech support from my internet provider, it use to be fidelity, with just one router/modem, now they were brought out and it is sparklight with router/modem and one eero box.
last night again tech support and I tried a bunch of different thing and all failed.
The thing is when, I first hooked up new streaming-stick, it found network, put green check mark into wifi connection. "Then the eero app on my phone popped up saying a unrecognized device and then the red X would show up in the internet connected part.
I do have tech support coming out sometime before the 26th.
Also last night, I brought a switch box, hooked that up and hardwired one of the ultra boxes to tv in bedroom, it connected to the internet right away, I did try the wifi again but still not seeing the network.
Both the ultra are model 4660x2 and updated to the newest software.
all my other devices that only connect by wifi, have no problem finding my network and connecting to the internet.
I seen at least 3 different error codes, I will have to look as I do not remember the number. ( 009, 1350, and another I think.)
I have spent time from 5am untill 9pm yesterday, on and off phone with tech support and me trying everything. I was told by tech support that they have had many other calls with the same issue, so I do not believe this problem is from my side, I believe there is a issue going on with roku devices.
They don't care
