Roku Ultra has intermittent green flashes
Has anyone ever gotten this issue solved by Roku support? The last post on this is two years old.
I don't see any fixes for this problem on this forum, just questions from Roku on model/serial numb...
Forum Discussion
Thanks for the added information, CRusso!
At this moment, this is still in the process of investigation and we acknowledge the update. We'll forward these additional details to our team as this will help us find you the best resolution possible.
Once we've been notified of updates from the team, we will make sure to let you know.
Best regards,
Carly
Hello. I think I've been very patient with this issue but feel I've been sent to Support Limbo.
I've had the Roku Ultra since January 2024 and it worked properly for two months. I have demonstrated within this thread that frequent flashing occurs only on some streaming networks but not others, on a Sony TV that is only a few years old. This is with the original HDMI cable as well as an equivalent hi-def one. I also provided the technical info you requested.
It's maddening to watch a movie or show with constant flashes as I wait for another response. Can't I just swap out this unit for a new one? Everything, including the packaging and remote, are in perfect condition.
Rather than wait, please permit me a replacement model!
Thank you,
Carl Russo
