Forum Discussion

JCameronHollis's avatar
JCameronHollis
Binge Watcher
12 months ago

Roku Ultra (4640X) Stuck on Recovery mode

Hello, My Roku Ultra was in recovery mode when I turned on the TV. I first tried the physical reset button. No go.  Tried to update via recovery mode. Nope. Tried to restart via recovery mode. Na...
pf3's avatar
pf3
Reel Rookie
12 months ago

Hello,

I am having the same issue. Started yesterday 10/21/24. Same model number 4640X. Don’t know what software updates have been done, the device may be set to automatically update. 

Please let me know troubleshooting steps to resolve this. Thanks!

RokuRiamie-D's avatar
RokuRiamie-D
Community Moderator
12 months ago

Hi pf3,

Thanks for your first post in the Roku Community!

We get that you are also having trouble with your Roku Ultra being stuck in recovery mode. No worries, we're here to help.

We highly suggest you try the following troubleshooting steps below:

  1. Restart your Roku device by unplugging it from the power source for 10 seconds.
  2. Try switching HDMI ports and input.
  3. For the last resort, try a factory reset.

If the issue persists, please let us know. We would be more than willing to assist.

Regards,
Riamie