Forum Discussion

JCameronHollis's avatar
JCameronHollis
Binge Watcher
12 months ago

Roku Ultra (4640X) Stuck on Recovery mode

Hello, My Roku Ultra was in recovery mode when I turned on the TV. I first tried the physical reset button. No go.  Tried to update via recovery mode. Nope. Tried to restart via recovery mode. Na...
RokuRiamie-D's avatar
RokuRiamie-D
Community Moderator
12 months ago

Hi JCameronHollis Joeybananas,

Thanks for posting in the Roku Community!

We appreciate you letting us know about the issue you are having with your Roku Ultra being stuck on the Recovery mode screen. No worries; we're here to help.

We would like to take a closer look into this issue so kindly provide us with the following details below:

  • What is the model of your Roku Ultra? (This can be located at the bottom of the device)
  • When did you start to experience the issue?
  • Did you receive the recent software update on Roku devices prior to this issue happening?

Providing theses details will help us to further investigate the issue. We look forward to your response.

Regards,
Riamie

Joeybananas's avatar
Joeybananas
Reel Rookie
12 months ago

My model is 4640X

problem was noticed yesterday 10/21/24

i don’t know about any updates

thanks for any help!