Roku TVs won’t play after power outage
We had a brief power outage two days ago. Ever since, our 2 TCL Roku TVs and our Roku Express device (connected to our Sony TV) won’t work. They all have the same problem… The TV turns on as normal....
Forum Discussion
Hello BNiemeier
Thanks for posting in the Roku Community!
For your Express device, please note that this is only compatible with wireless b/g/n networks on the 2.4 GHz network. In order for the device to connect, confirm that your router is broadcasting a 2.4GHz Wi-Fi network.
For troubleshooting purposes, have you tried connecting your Roku TVs to an alternate wireless network, such as a mobile hotspot, or plugging the TV through a wired connection?
To help troubleshoot the issue further, follow this link:
How to connect your Roku® streaming device to the internet using Wi-Fi® or Ethernet
How to improve the Wi-Fi® or wireless internet connection to your Roku® streaming device
Check your network connection
Please keep us posted.
Regards,
Karla
This is a widely reported issue and has been for years. Quit spewing the same useless canned reply, quit blaming people's networks or routers, and PAY ATTENTION. The Roku software can't handle when the wifi channel changes.
