Forum Discussion

Eph3's avatar
Eph3
Reel Rookie
3 months ago
Solved

Roku TV won’t connect to DirecTV set-top box anymore

All of a sudden, my Westinghouse Roku TV cannot connect to my DirecTV cable box. I tried another DirecTV box and got the same result, so the issue must be with the Roku TV. Any ideas?

  • RokuJohnB's avatar
    RokuJohnB
    3 months ago

    Thanks for the follow-up, Eph3!

    Please try to use your DirecTV set-top box for another television and see if that will work.

    If not, we suggest that you contact Direct TV support.

    Let us know how it works and we'll continue to assist you further.

    Regards,
    The Roku Community Team

5 Replies

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    3 months ago

    Hi Eph3,

    Greetings from the Roku Community!

    If you want to watch cable or satellite programming on your Roku TV and you already subscribe to a service, you will need to connect the cable or satellite receiver to your Roku TV.

    1. Turn off both your Roku TV and cable or satellite receiver
    2. Connect the HDMI cable from your cable or satellite receiver to an available HDMI port on the back of your Roku TV
    3. Power on your cable box and Roku TV
    4. Use the directional pad on your Roku remote to select the HDMI input where you connected your receiver

    We hope this helps. Please keep us posted.

    Cheers,
    The Roku Community Team

    • Eph3's avatar
      Eph3
      Reel Rookie
      3 months ago

      Yes, that worked when I first set the satellite box up a few years ago. I did try to delete it and set it up again, but got the same result. I have heard Roku is trying to have an advertisement appear before allowing access to a peripheral device. Could that be causing the interference?

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        3 months ago

        Thanks for keeping us posted, Eph3!

        Please be aware that the advertisement won't interfere with the cable connected to your Roku TV.

        • Note: Many cable TV systems scramble their signals and require a set-top box to view the signals on a TV. Consult with your cable company to determine if they have “in the clear” signals on your cable that will work on a standard TV RF input.

        We hope this helps.

        Best,
        The Roku Community Team