My Roku TV is saying that the signal strength on my connection is good or excellent. But it still won’t connect to apps. So I tried a factory reset, and now I can’t even get to the Home Screen because it’s not connecting with the signal. Is Roku TV total garbage? Wtf??
pittmeans is your ISP a cable company? If so, they might have changed something in your modem/router that interferes with a Roku connection. On the 2.4 GHz radio there is something labeled "Mode". Some ISPs have been setting the Mode at G/N. There's another setting labeled B/G/N, and for some reason some modems will not work correctly with Roku devices with the Mode set to G/N. It needs to be B/G/N. Also, if they've changed the channel width to greater than 20 MHz, that too can cause issues.
Some ISPs will let the customer change these settings, while others lock them out. If you can't access those settings, you will need your ISP to change them for you.
Most Roku TVs have a dual band WiFi radio. Since most WiFi routers use the same SSID for both radios, you might not be connecting to the best radio. Also, while the 5 GHz band is less crowded, there are some channels that Roku devices will not see. These are labeled DFS Channels, and they are numbered between 49 and 148. If your 5 GHz radio is using any channel between those two numbers, your Roku won't every try to use 5 GHz. So you could check that as well.
Thanks for these responses but I don’t know how to change my modem settings. It’s a black box with an on/off switch and no other controls. Roku needs to solve for this, if this is the issue and a common one.
Thanks for the reply.
As previously mentioned by atc98092 above, if you need help modifying your modem settings, we recommend contacting your ISP for assistance. They will be able to walk you through on how to change your modem settings.
We appreciate your understanding.
All the best,
Kariza
