Forum Discussion

wcwB0919's avatar
wcwB0919
Reel Rookie
2 years ago

Roku TV stuck on set up language screen and remote won't work

I originally bought this TV off of someone they did not have a remote so I went and bought a voice remote it worked for a while and then I had to go back and factory reset it because I forgot my password and when I did it it came back on and stuck to the language let's get started and it won't do nothing else to remove will power it on but that's all it'll do how can I solve this issue

remotes
  • tianiray's avatar
    tianiray
    Reel Rookie
    2 years ago

    Hold the back arrow and home button together and a green light should flash. A remote icon loading screen should come up on the tv showing that it’s pairing. If the remote icon screen is still lading up. Reset the tv and do the process again and it should work

    • NinoFam's avatar
      NinoFam
      Newbie
      8 months ago

      This worked for me!!!! THANK YOU SO MUCH!!!!!!!!!!!!

    • crissy2020's avatar
      crissy2020
      Newbie
      6 months ago

      I have a Roku remote without a light try to get my t.v. from stuck on lauguage mode

  • RokuArjiemar's avatar
    RokuArjiemar
    Retired Moderator
    2 years ago

    Hi! wcwB0919,

    A warm welcome From the Roku Community!

    Thank you for reaching out to us. We understand that your remote is experiencing an issue.

    Here are some steps that can help resolve the issue you reported:

    Restart your Roku device and remote.

    • Open the battery compartment and remove the batteries from your remote.
    • Remove the power cable from your Roku device, wait 5 seconds, and then re-connect the power cable.
    • When your Roku device displays the home screen, reinsert the batteries in your remote.
    • Wait at least 30 seconds to see if your remote establishes a connection with your Roku device.

    Re-pair the remote.

    • Open the battery compartment and remove the batteries from your remote.
    • Remove the power cable from your Roku device, wait 5 seconds, and then re-connect the power cable.
    • When your Roku device displays the home screen, reinsert the batteries in your remote.
    • Press and hold the pairing button inside the battery compartment of your remote for 5 seconds or until you see the pairing light on the remote begin to flash. If the light does not flash, try again. If the light still does not flash, then you should replace the batteries (see below).
    • Wait for 30 seconds while the remote establishes a connection with your Roku device.
    • The remote pairing dialog should appear on your TV screen.

    If the issue persists, please refer to the support article here for additional troubleshooting steps: How to fix your Roku voice or simple remote that is not working

    If you need additional assistance, please reply to this post, and we will be happy to help.

    Best regards,

    Arjiemar

    • Denvergator's avatar
      Denvergator
      Channel Surfer
      2 years ago

      Hi. I've tried everything you listed here 5x today. Still not working. Please help. This is very frustrating. My remote doesn't have any lights so I can't tell if it's working. I'm ready to say screw it!

    • Denvergator's avatar
      Denvergator
      Channel Surfer
      2 years ago

      I dont have a pairing button on my remote. I turned off the power on the streaming device but it did not go back to the home screen. It stayed on the let's get started language screen. This is worse than cable. At least with cable I could actually talk to a human who acted like they wanted to help me. This is so frustrating. Please help

  • andreabryant's avatar
    andreabryant
    Newbie
    2 years ago

    Stuck on language screen but remote works but it won't let you control the language screen 

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      2 years ago

      Hi andreabryant,

      A warm welcome here in the Roku Community!

      We understand you're having a problem with the Roku remote since it will not work to navigate into the language selection screen. No worries; help is here. Please try these troubleshooting steps below:

      Put your streaming device in pairing mode.

      1. Remove the power cable from your streaming device.
      2. Wait at least 5 seconds.
      3. Re-connect the power cable.
      4. Wait for your streaming device to power on and the Home screen to appear on your TV screen.
      5. Within 30 seconds of seeing the Home screen on your TV screen, put your voice remote into pairing mode.

      Put your voice remote in pairing mode.

      1. Remove the battery cover on the back of your voice remote.
      2. Remove both batteries from the battery compartment.
      3. Wait 5 seconds, and then reinsert the batteries.
      4. If your remote has a pairing button, press and hold the pairing button for 5 seconds, or until you see the status light begin to flash.
      5. If your remote does not have a pairing button, press and hold both the Home button and Back button for 5 seconds, or until you see the status light begin to flash.
      6. If the status light does not flash, try replacing the batteries.
      7. Wait for 30 seconds while the remote establishes a connection with your streaming device.

      Once your streaming device and remote are connected, the pairing dialog will appear on your TV screen.

      Replace your remote batteries.

      1. Remove the battery cover on the back of your remote.
      2. Remove both batteries from the battery compartment.
      3. Replace the batteries with a new matching pair and test again.

      You may also check out this support article here on how to fix your Roku voice or simple remote that is not working.

      Let us know how it works, and we will continue to assist you further.

      All the best,

      John

  • XNuKLeaRBuZx's avatar
    XNuKLeaRBuZx
    Newbie
    2 years ago

    Hold the back arrow and home button together and a green light should flash. A remote icon loading screen should come up on the tv showing that it’s pairing. If the remote icon screen is still lading up. Reset the tv and do the process again and it should work