Roku TV stuck in Guest Mode

OK.  I am embarrased but I was scammed when setting up my roku tv.  After a year of uninteruped service, my tv was stuck in Guest Mode.  I also received an email and phone number to contact.  It was the same scammers demanding more money.  After hours on the phone with roku support and Hisence support, the issue could not be resolved.  The manual reset would not work in Guest Mode. My devices did not show up being linked in my on-line roku account to turn off the Guest Mode through it.  The scammers had control of my tv.  I began to research.  I found the solution!

There is a Secret Roku Screen.  It is actually titled "Secret Screen".  To get to it, you have to press the Home Button 5 times, then the Forward Button 3 times, then the Rewind Button 2 times.  The Secret Screen comes up.  From here you can do a Factory Reset.  I also created a new roku account with a completely different email address.  When I  set-up my tvs with the factory reset, I noticed that I now had all of my devices linked to my account.

Hope this helps!

@vicia 

It is possible that your RokuTV was compromised when you set it up if you used a third party to set it up for you.  A known tactic by scammers is to lock the TV in guest mode.

Try Factory Resetting the TV again but with a different procedure and using different update method.  Also use a new email address for your Roku account for this RokuTV.

1. Download the USB update for RokuTV. (How to use USB to update your unconnected Roku TV - https://support.roku.com/article/212361468)

2. Disconnect the RokuTV from the network so it cannot access internet.  Easiest method is to just power off/unplug your modem and router.

3. Factory Reset the RokuTV again using the Reset pinhole/button (Press and hold 30+secs).

4. Follow the instructions on screen. (Make sure you select the option to set up later if any internet connection messages appear.  Also, make sure to type any addresses directly into the browser address bar exactly as shown.  Mistyping or not including www and http/https may inadvertently cause some browsers to conduct a search and lead you to unscrupulous websites posing as Roku).  You will need to use your cellphone (using data plan, not your wifi since you are disconnected) to perform any of the above if asked.

5. Use a different email address (new email address) when you set this RokuTV up.

6.  Follow the instructions above using the USB to update the Roku TV.  (If the RokuTV successfully sets up so that you are on Home Screen, you may be able to skip using the USB update and just reconnect to your network since you should now have control over your RokuTV.)

-----

Feel free to post an update or if you need more help.  If the above does not work, may need to escalate to Roku Support employees to assist you directly.

Tried everything possible 

23232

Thanks for the post.

To exit Guest Mode, you can follow these steps from the Home screen:

1. Scroll and select Settings
2. Select System
3. Select Guest Mode
4. Select Exit Guest Mode
5. Enter your PIN
6. Select OK, and confirm

For more information about using Guest Mode, visit our Support page here: Let visitors sign into your Roku with Guest Mode

Please keep us posted what you find out.

Thanks,
Danny

Work up this morning and my TV is doing the same thing. I even tried resetting my PIN and it didn’t work. And when I logged onto myroku.com it says that my account has no activated devices. And I am not being given the option to look for devices to activate or for my tv to give me an activation code. 

I tried picking a check out date and then signing out. It restarted my TV, but it immediately went back into guest mode. I’ve lost most of my channels, and can’t find the factory reset option. Help!!!

Try pushing the "reset" button on back of the TV for 15 seconds.  This performed a factory reset on my TV and got me out of the locked in guest mode.