Forum Discussion

vicia's avatar
vicia
Reel Rookie
4 years ago
Solved

Roku TV stuck in Guest Mode

Anyone have any suggestion on this. The TV is locked seems to be locked to a unknown account. I have read the Guest Mode article which basically states to use the pin code or sign into the Roku site...
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi SayerSong,

    We appreciate you for posting here in the Roku Community.

    We'll provide you with the steps on how to turn off the Guest Mode on your Roku TV. Just follow the steps below.

    Turn off Guest Mode on your Roku device

    1. If needed, first complete the welcome flow to get to the Guest Mode Home screen.
    2. Select Home on your Roku remote
    3. Scroll and select Settings
    4. Select Guest Options
    5. Select Sign out and clear info
    6. Enter your Roku PIN
    7. Select OK

    Turn off Guest Mode on my.roku.com

    1. Go to my.roku.com on your computer or smartphone
    2. Scroll down to My streaming devices & TVs
    3. Find your Roku device and select Disable Guest Mode
    4. Enter your Roku PIN and select Disable Guest Mode

    If you're looking to learn more about Guest Mode, we would suggest checking out Roku's official support website. They have a comprehensive FAQ section that covers a wide range of topics related to Roku devices, including troubleshooting, setup, and more.
    Here's the link to their FAQ page: How to turn Guest Mode on and off on your Roku streaming device

    All the best,
    Kash

  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Thanks for keeping us posted, SayerSong 

    We see that you've tried all the steps to turn off the Guest Mode on your Roku TV. Performing a factory reset is one way to resolve this issue. To do this, kindly locate the pinhole at the back of your Roku TV. Once you locate the Reset button and your Roku TV is powered on, press and hold the button firmly for about 10 - 20 seconds. Your Roku TV will reboot and restart. Kindly be advised that factory resetting your Roku TV will require you to re-activate it and channels will be removed.

    Let us know how this works.

    All the best,
    Kash

     

23232's avatar
23232
Newbie
3 years ago

how to get rid of guest mode done everything I know possible 

gotscammed's avatar
gotscammed
Reel Rookie
3 years ago

OK.  I am embarrased but I was scammed when setting up my roku tv.  After a year of uninteruped service, my tv was stuck in Guest Mode.  I also received an email and phone number to contact.  It was the same scammers demanding more money.  After hours on the phone with roku support and Hisence support, the issue could not be resolved.  The manual reset would not work in Guest Mode. My devices did not show up being linked in my on-line roku account to turn off the Guest Mode through it.  The scammers had control of my tv.  I began to research.  I found the solution!

There is a Secret Roku Screen.  It is actually titled "Secret Screen".  To get to it, you have to press the Home Button 5 times, then the Forward Button 3 times, then the Rewind Button 2 times.  The Secret Screen comes up.  From here you can do a Factory Reset.  I also created a new roku account with a completely different email address.  When I  set-up my tvs with the factory reset, I noticed that I now had all of my devices linked to my account.

Hope this helps!