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angel84613's avatar
angel84613
Newbie
4 years ago
Solved

Roku tv screen cracked from moving tv no idea how point of impact got there

So I was moving my tv and I see a small point of impact and now there is a section of my tv that is black but I still do have a one year warranty on it will that cover my cracked tv screen due to the fact that I have warranty. The warranty I have is roku warranty.

  • RokuKariza-D's avatar
    RokuKariza-D
    4 years ago

    Hi angel84613

    Thanks for posting here in the Community.

    Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. We would recommend reaching out to the TV manufacturer's customer support team to report the issue and for further help.

    For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV

    All the best,
    Kariza

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  • RokuKariza-D's avatar
    RokuKariza-D
    Retired Moderator
    4 years ago

    Hi angel84613

    Thanks for posting here in the Community.

    Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. We would recommend reaching out to the TV manufacturer's customer support team to report the issue and for further help.

    For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV

    All the best,
    Kariza

  • andyross's avatar
    andyross
    Roku Guru
    4 years ago

    It's very UNlikely a manufacturer's warranty would cover impact damage. Read it carefully. For any LCD TV, it's important to NEVER lay it flat. It should ALWAYS be kept vertical.

    • andyross's avatar
      andyross
      Roku Guru
      3 years ago

      You can see if it's covered by homeowners insurance. Unless it's very expensive, it may not even be covered by a deductible.

      One good reason not to get rid of those boxes for large, expensive, electronics.