Forum Discussion

Rocketmanspc's avatar
Rocketmanspc
Newbie
2 years ago
Solved

Roku TV not working with Spectrum Community Wifi

Same problem here. I have rebooted everything and all my internet devices including two non-Roku tvs work great. But neither of my Roku tvs will work. They both show they are connected to my wifi wit...
tv & player wifi
  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Welcome, and thank you for posting here in the Roku Community, Rocketmanspc!

    We appreciate you reaching out regarding your network issues and performing the troubleshooting steps you mentioned. 

    It may be related to your wireless network connection issues since it works when you connect it to a mobile hotspot. We highly recommend reaching out to your internet service provider to reboot your router on their end and try to reconnect your Roku streaming device to your preferred network again. 

    Furthermore, try to check our Support page related to the public network connection here: Hotel & Dorm Connect

    Let us know how it goes and we'll go from there.

    Kind regards,
    Carly

RokuCarly's avatar
RokuCarly
Community Moderator
2 years ago

Welcome, and thank you for posting here in the Roku Community, Rocketmanspc!

We appreciate you reaching out regarding your network issues and performing the troubleshooting steps you mentioned. 

It may be related to your wireless network connection issues since it works when you connect it to a mobile hotspot. We highly recommend reaching out to your internet service provider to reboot your router on their end and try to reconnect your Roku streaming device to your preferred network again. 

Furthermore, try to check our Support page related to the public network connection here: Hotel & Dorm Connect

Let us know how it goes and we'll go from there.

Kind regards,
Carly

Raywil18's avatar
Raywil18
Newbie
2 years ago

I am having the same issue with Spectrum. All the other apps works except for Spectrum. I have done the following: rebooted, unplugged, removed the app and added again, restarted my router. I miss not seeing that it has anything to do with the connection. I think this is a Roku issue. I keep getting this error code: RVP-999. The Spectrum will open but none of the channels will work. It just keeps loading and then giving me an error message.