Forum Discussion

phxdavid's avatar
phxdavid
Reel Rookie
11 hours ago

Roku TV freezing and apps crashing after update

I have a 40" 2025 Roku Select Series TV. After the updates on 10/28, it is constantly freezing up and exiting apps. I have to unplug the TV to clear it and it will work for 5-10 minutes and then start the cycle again. It started with the Plex app and last night it was doing it with Amazon as well. It was working fine before. I have another Roku TV in the living room and it is working fine, no issues. Any way to roll updates back?

3 Replies

  • Model 40R3CX, Hardware ID KJ07X, Software version 15.0.4, Build 5537.

    Everything I've tried does the same thing except Discovery+

    • RokuSuzette's avatar
      RokuSuzette
      Community Moderator

      Thanks for the information! phxdavid​ 

      We’ll forward this to the right team for further assistance. To proceed, please provide the following information.

      • Roku device model, Device ID, Serial Number, and Software version (It can be found in Settings > System > About)
      • Tracker ID (Press Home five times, then press Back button five times when the issue occurs.)


      Looking forward to your response!

      Roku Community Team 

  • RokuSuzette's avatar
    RokuSuzette
    Community Moderator

    Hey, phxdavid​

    We’ve noticed you’re having issues with your Roku Select Series TV, freezing and closing apps after the recent update. To help us take a closer look, could you confirm if the problem is limited to the apps you mentioned, or are others affected as well? Also, please share the current software version of your Roku TV.

    Looking forward to hearing from you!

    Roku Community Team